Buy Training Material

Communication Skills

Good communication skills is the single most important factor that makes a person 'promotable', says Harvard Business Review.

MMM Training Solutions offers customized communication skills training through training courseware and training materials.

An increasing number of organizations in today’s business world are making it mandatory that their employees undergo communication skills training as it has been found to directly impact productivity. Improved communication skills help to reduce the redundant and non-productive time that is exists as a result of the lack of proper structure of communication. Interpersonal communication skills help to improve employee relationships and encourages a congenial working environment.

Our training courseware identifies important workplace communication skills that help trainers impart the specific knowledge to the employees.

Team Building

MMM Training Solutions offers trainers a gamut of valuable material that enable them to conduct successful team building that will strengthen the team building skills of teams. Our training courseware aims at developing the team while developing the individual; it helps people steer away from blame and create a climate of loyalty and support.

It is most important to recognize that a team is a collection of related but disparate individuals. There may be common goals and purpose, but each team member will see things differently because no two people see the world in exactly the same way.

Team members don't always have to agree; however, they do need to negotiate and accommodate all the different views and ways of working that people have.

Our Soft Skills Training Courseware on Team Building skills enhances participant skills keeping the above factors in mind.

Time Management

The Time Management Training Courseware offered by MMM Training Solutions covers the important aspects of time management skills that are required for individual and organizational success.

Effective time management is a reflection of a successful individual. Most of us have, at one time or another felt daunted and overwhelmed by the number of tasks and commitments thrust in our direction- the key to tackling this situation is effective time management.

Our training courseware on time management skills helps trainers to effectively impart the key points to participants and leave a lasting impression through experiential learning.

Stress Management

The Stress Management Training Courseware from MMM Training Solutions helps you to understand the causes of stress and how it affects the organization at the individual level. Soft Skill Trainers will be able to enlighten participants with stress management techniques and the various stress management tips that are associated with a successful training program:

After this training, one will be able to:

• Reduces harmful stress levels
• Improves physical and physiological health
• Improves coping skills
• Improves relationships
• Enables you to feel more energized
• Encourages a Positive Attitude

Personal Effectiveness

MMM Training Solutions personal effectiveness training courseware will help participants meet the daily challenge of managing professional and personal responsibilities. To achieve this, a strategy that is designed to meet individual needs is required. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to both internal and external customer needs, and enjoy life outside work is even more intense in today's fast-paced, ever-changing, competitive environment.

We just never seem to have enough time. The reality is we all have the same amount of time but it is how we use our time that makes the difference.

One of the major inhibitors of personal effectiveness is stress. The reality is that we can never eliminate stress but we can manage it in such in a way that it does not affect our productivity.

Hence our training courseware on Personal Effectiveness Training Program has a three-pronged focus: Time, Stress and Self. When our trainers use our training materials, the participants learn to develop an action plan for real change based on effective use of time and management of stress which is congruent with their own unique behavioural style.

Conflict Resolution

Our Sales Training Material contains essentials of Sales Training that are used to improve the selling skills of participants. The material, derived from our successful Sales Training programs that we run for our clients, aims at equipping Soft Skills Trainers with the required material to improve effectiveness of their delivery. Our Sales Training material stands apart from the rest as it has been designed to suit your requirements. It has been perfected through years of our experience as Soft Skills Trainers.

• Determination of potential client needs
• Understanding the selling process
• Talking the customer’s language
• Avoiding common sales mistakes
• Maximizing effectiveness of customer interaction

Personal Grooming and Business Etiquette

As part of MMM Training Solutions’ Soft Skills Training courseware, we provide trainers with Business Etiquette Training & Personal Grooming Training. It focuses on teaching your participants various business etiquette tips that are essential to their success and the organization’s growth.

Business etiquette is of vital importance in today’s global business world. While interacting with overseas clients, knowledge of best practices in terms of business etiquette and personal grooming will help participants to be more confident and poised in what they do.

Through our Business Etiquette Training courseware, we help trainers focus on preparing participants in presenting themselves with finesse. Similar to the programs we conduct for our clients, we also provide trainers with a component of Personal Grooming Training that is targeted at young professionals who are just entering a business environment.

Customer Service

Through the Customer Service Training Courseware, your participants can be taught to develop their customer service skills, internal customer service skills, telephone customer service skills, dealing with difficult customers. This helps them in developing their customer service skills for both internal customers and external customers.

Providing Customer Service well, whether it is internal or external contact, is vital for continuous business success. Managing a relationship requires that people are alert to changing needs, aware of difficulties as they arise; in other words, a proactive approach.

Customer services needs to permeate every aspect of your company: how your people deal with external and internal customers; how colleagues treat each other and the business; how everyone -from the least senior employee to the most - interacts with your clients.

Our Customer Service Training material is widely used in retail training and focuses on training of core customer service skills. It is one of our most sought after Soft Skills Training courseware.

Business Telephone Etiquette

Our Business Telephone Etiquette courseware of Soft Skills Training helps to train participants in telephone skills and create exceptional customer service. It can be used in Telemarketing Training.

Trainers are provided with the required material that would help them to impart knowledge relating to improving customer service excellence in this manner. This courseware is one of our most sought after modules.

Below are listed some of the important components of the Telephone Etiquette training material:

Problem Solving

Adopting innovation as a method of problem solving can be expected to occupy a prominent position in the years to come. This course aims at providing Executives and Managers a set of tools that will help them innovatively diagnose and solve business problems.

Creative Problem Solving Training is an important part of business as problems are a part of every business. There are those that are part of everyday business and those that affect long-term strategic direction. In whatever form they may arise; one thing is certain, problem solving must be dealt with at a root cause level. Successful businesses have come to learn how to view and deal with problems by developing effective problem solving skills.

MMMTS’ Creative Problem Solving Training program focuses on problem solving skills, tools and techniques that can be used to structure and identify creative solutions to help deal with business problems. The training program has a strong emphasis on addressing root causes of problems and avoiding looking for temporary or ‘band-aid’ solutions which work only in the short-term.

MMMTS’ Problem Solving Training Program focuses on the following areas:

• Brainstorming
• Pareto Analysis
• SWOT Analysis
• Problem Re-statement Technique

American Culture

Despite popular beliefs to the contrary, the single greatest barrier to business success is the one erected by culture." - Edward T. Hall and Mildred Reed Hall, Hidden Differences.

It is imperative to take a non critical view of another culture in order to breakdown the perceptions, biases and popular beliefs. Sensitizing oneself to another culture holds the key to business success for today and the future, as has always been the case.

This courseware aims to fulfill these objectives and strives to provide an impartial, factual view of the American Culture. We believe this is important to ensure success in all cross cultural interactions thereby culminating in a successful, cohesive and mutually beneficial work & business environment.

Benefits:

After this training, one will be able to:

• Understand what makes them tick
• Understand what ticks them off
• Understand what to say and what not to say.
• Understand when to say it
• Understand our perceptions and how to break it down
• Understand what the American customer wants