Role Plays
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Role Plays

- Role Plays

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What it Contains

Focus Areas

Cost

The Bone of Contention

This role play is aimed at enabling participants to handle the sensitive issue of denying a promotion to an efficient person needing improvement in Emotional Intelligence. It is one of the role plays Where the employee has evidence to back up that he is eligible for the position, how do managers handle it?

Facilitator Guide & 2 Participant Handouts

  • Assertive Communication
  • Business Communication
  • Conflict-resolution
  • Problem-solving
  • Team work
  • Self-confidence
  • Emotional Intelligence
Better Late Than Never

How do you handle an employee who has not been able to submit a critical report on time? This is one of the communication role plays deals with different facets of management, such as assertive communication, managing time and leadership skills

Facilitator Guide & 2 Participant Handouts

  • Communication
  • Feedback
  • Assertiveness
  • Persuasion
  • Body Language
  • Managerial Skills
  • Time Management
Just A Little Longer

This role play helps participants understand how to approach clients or internal customers when they require additional time to complete the project. The roleplaying points to how to convince the other party without angering them, and at the same time assuring them of best services form the focus of this role play

Facilitator Guide & 2 Participant Handouts

  • Communication
  • Feedback
  • Assertiveness
  • Persuasion
  • Body Language
  • Managerial Skills
  • Time Management
'Wander-Me-Not'

Servicing the customer in today's world is all about delighting them. From this case study, participants find out how not to service a customer; it also aims at bringing out a contingency plan incase something does go wrong.

Facilitator Guide & 2 Participant Handouts

  • Communication
  • Conflict Resolution
  • Assertiveness
  • Persuasion
  • Problem Solving
  • Body Language
  • Managerial Skills

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Scenarios :Influencing Skills

Influencing, Persuasion and Negotiation are all important skills that a person, who wants to climb up the corporate ladder, needs to have. These role plays scenarios depict real-life situations and provide an excellent way for the participants to learn the necessary skills sets.

Participant Guide, Facilitator Guide & PPT

  • Conflict Resolution
  • Communication
  • Customer Service
  • Selling Skills
  • Negotiation
  • Persuasion Skills
  • Leadership

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How Do You Solve a Problem like Maria?

This is one of the powerful business role plays about a person who is technically brilliant person but not a good team player. This role play effectively teaches numerous soft skills especially in the areas of Assertiveness and Communication.

Facilitator Guide & 2 Participant Handouts

  • Communication
  • Feedback
  • Assertiveness
  • Persuasion
  • Body Language
  • Managerial Skills

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Conducting Effective Conference Calls

Knowledge of global business culture is not a luxury anymore - it is a necessity! This is one among the many role play exercises helps the trainer to train the participants on the global etiquette of conducting effective conference calls.

Participant Guide, Facilitator Guide & PPT

  • Assertiveness
  • Business Communication
  • Conference Call Etiquette
  • Business Etiquette
  • Communication
  • Conducting Effective Meetings
  • Leadership
  • Team-work
  • Conflict Resolution
  • Time Management

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Conducting Effective Meetings

Today's global recession has mandated a 'lean' organization. Here is an opportunity for roleplaying that simulates real meetings which allows trainers to give valuable information to participants on ways to conduct a productive meeting.

Participant Guide, Facilitator Guide & PPT

  • Communication
  • Conducting Effective Meetings
  • Leadership
  • Managing Teams
  • Conflict Resolution
  • Time Management

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