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Emotional Intelligence Training

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Emotional Intelligence, or EI, is important part of people management skills as the primary skill of leadership management is to handle the emotions of others. Hence Emotional Intelligence Training is a key program in all leadership training programs that are conducted by MMM Training Solutions.

Emotional Intelligence describes an ability or capacity to perceive, assess, and manage the emotions of one's self, and of others. Our EQ, or Emotional Quotient, is how one measures Emotional Intelligence.

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Why is Emotional Intelligence a critical part of management training and development?

Understanding emotional intelligence at workplace is of utmost importance as emotions are the essence of mankind. Hence it is the key emphasis in our Executive Coaching programs. EI also plays a key role in our Train the Trainer Training as it is imperative for trainers to be emotionally intelligent in order to conduct impactful and engaging training sessions.

Understanding emotional intelligence enables the employees to increase their ability to control their own emotions and understand and support the emotions of others. This skill of leadership results in increased cooperation and healthy work environment.

How to Improve Emotional Intelligence

The Emotional Intelligence Training Program run by MMM Training Solutions will enable you to:

  • Apply the five branches of emotional intelligence
  • Take responsibility for your emotions and happiness
  • Analyze your own feelings rather than the action or motives of other people
  • Set goals to generate key customer feelings
  • Minimize problems caused by negative feelings
  • Perceive and identify emotions in faces, tone of voice and body language
  • Increase your self-awareness: being aware of your own feelings as they are occurring
  • Emotional literacy: Label and specify feelings in yourself and others, the ability to discuss emotions and communicate clearly and directly
  • Incorporate feelings into analysis, reasoning, problem solving and decision making
  • Develop a high EQ; being aware of feelings, not a slave to logic, intellect and reason; making decisions and managing people; reading the non-verbal emotions in others
  • Identify and understand the inter-relationships between emotions, thoughts and behavior; cause and effect relationships, how thoughts can affect emotions and how emotions can affect thoughts, and how your emotions can lead to specific behavior in yourself and others

Workshop OutlineSession PlanModule Demo