Customer service training focuses on giving employees the precise set of attitude, soft skills and knowledge that are key to creating delighted customers.
The Customer Service training program by Momentum enables employees to go beyond the expectations of customers and win their loyalty. This is a key program in our Sales Training as providing excellent customer service is the key to the success of any company.As the competition is in plenty and new products are entering the market at breakneck speed, the capability to keep customers have become vital for every organization.
In the article, 'In Customer Service Training And Delivery, The Soft Stuff Is The Essential Stuff', Micah Solomon states that just as important as product or service knowledge is what can be called "the soft stuff".This refers to the varying human approaches that impact the perception of the service that is being delivered. The articles 7 Essentials for Great Customer Service and Grieving Customer gives significant knowledge about the various techniques that provide excellent customer service.
Read moreTen soft skills that are essential for customer service excellence:
Every service provider strives to offer quality customer service. However, Service Quality Researchers have studied customer expectations and have found that the perceived quality of the service experience depends on the gap between expectations and measured performance as is highlighted in the article, 'The Customer Service Gap Model'. This means, the customers perception of the service received is dependent upon his/her expectations of the service/performance. If performance is lower than expectations, satisfaction is low. If performance is higher than expectations, satisfaction is high.
The Customer Service Training Module provided by Momentum Training Solutions helps participants to exceed customer expectations through consistently providing exceptional service. In order to achieve this, it is important to ask yourself some questions:
This program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier by consistently providing exceptional service.
Click here to download a case study of a program that was conducted by Momentum Training Solutions for a contact centre of an international bank.
The duration of the training program will be 16 hours.
Our customer service training materials are pursued as it is developed by expert trainers.
The training programs of Momentum Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.
Read MoreOver these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.
Read MoreUse our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.
Read MoreMomentum Training Solutions determines the topics for our free articles based on the courses that we feel has the highest demand at this time.
Read MoreIn today's world EQ (Emotional Quotient) is more desirable than IQ (Intelligence Quotient). Emotional Quotient comprises of various traits, however, the most important of all is the ability to communicate effectively with others.
As the world celebrates Mother’s Day on the second Sunday of May every year, it is time we looked into what goes into the making of this symbol of pure love. As a resort to understanding what makes mothers special, I realized that an important aspect of motherhood is communication...
We have presentations of 18 soft skills programs that we conduct at Momentum Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...
Read More"When you educate a man, you liberate a man." – Dr. Benjamin Carson.
Dr. Carson, a distinguished man of science and healing, the Director of the Pediatric Neurosurgery Division at the John Hopkins Hospital in Baltimore, talks about political correctness and how it can muzzle an entire nation. What is the point of an education if we do not voice our opinions on important issues?