Customer service training focuses on giving employees the precise set of attitude, soft skills and knowledge that are key to creating delighted customers. While Customer Care Training is more focused on building relationships with customers.
The Customer Service Training for Employees ensures that they are equipped with the necessary skills and knowledge to deliver excellent customer service, handle customer complaints with empathy, and build strong relationships with customers.
The Customer Service training program by Momentum enables employees to go beyond the expectations of customers and win their loyalty. This is a key program in our Sales Training as providing excellent customer service is the key to the success of any company.As the competition is in plenty and new products are entering the market at breakneck speed, the capability to keep customers have become vital for every organization.
In the article, 'In Customer Service Training And Delivery, The Soft Stuff Is The Essential Stuff', Micah Solomon states that just as important as product or service knowledge is what can be called "the soft stuff".This refers to the varying human approaches that impact the perception of the service that is being delivered. The articles 7 Essentials for Great Customer Service and Grieving Customer gives significant knowledge about the various techniques that provide excellent customer service.
Read moreTen soft skills that are essential for customer service excellence:
Every service provider strives to offer quality customer service. However, Service Quality Researchers have studied customer expectations and have found that the perceived quality of the service experience depends on the gap between expectations and measured performance as is highlighted in the article, 'The Customer Service Gap Model'. This means, the customers perception of the service received is dependent upon his/her expectations of the service/performance. If performance is lower than expectations, satisfaction is low. If performance is higher than expectations, satisfaction is high.
Training on Customer Service Skills can help participants develop the necessary skills to effectively communicate with customers, handle difficult situations, and provide exceptional customer service, contributing to improved customer satisfaction and loyalty.
The Customer Service Training Module provided by Momentum Training Solutions helps participants to exceed customer expectations through consistently providing exceptional service. In order to achieve this, it is important to ask yourself some questions:
This program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier by consistently providing exceptional service.
Click here to download a case study of a program that was conducted by Momentum Training Solutions for a contact centre of an international bank.
The duration of the training program will be 16 hours.
Our customer service training materials are pursued as it is developed by expert trainers.
The training programs of Momentum Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.
Read MoreOver these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.
Read MoreUse our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.
Read MoreMomentum Training Solutions determines the topics for our free articles based on the courses that we feel has the highest demand at this time.
Read MoreHiring the right people is crucial for any company's success. Finding top talent can be a challenge, and the process can be time-consuming and expensive. In this article, we share four tips to help hiring managers and teams ensure they make the best hiring decisions. By keeping these tips in mind, companies can make better hiring choices, leading to the growth and success of the company.
Performance appraisals are key to creating a culture of high performance that drives engagement, motivation, and productivity. We offer comprehensive performance appraisal training that equips managers with the skills and resources they need to conduct effective evaluations. Check our Blog on "The Link Between Performance Appraisals and Organizational Success" to find out how we can help you achieve success through improved performance appraisal practices.
We have presentations of 18 soft skills programs that we conduct at Momentum Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...
Read MoreWe are excited to present our latest video featuring Mr. Vikas Vinayachandran, Executive Coach and Leadership Trainer, as he delves into the crucial topic of performance dialogues. In this insightful video, Vikas underscores the vital role of performance dialogues in boosting productivity and driving organizational success. So, sit back, watch, and learn more about the power of performance dialogues to help you achieve your organisational and team goals. Stay tuned for more updates and enriching content from Momentum Training Solutions!