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Coaching and Mentoring
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Conflict Management Training

Conflict Resolution Workshop OutlineNegotiation Skills Training PlanConflict Resolution Module Demo

Our Conflict Management Training & Assertiveness Training contain powerful conflict resolution techniques that significantly help to improve workplace conflict resolution.

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important and essential for career growth and organizational development. The importance of this skill has mandated us to add it to our suite of leadership training programs.

   
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Conflict resolution involves recognizing and managing the various conflict management styles. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company's bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing excellent conflict resolution techniques to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

The Conflict Management Training program conducted by MMM Training Solutions helps to build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution - Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

   
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Conflict Resolution Techniques:

Below are listed some of the important components of our Conflict Resolution Training:

  • Outcomes:
    • Increased employee morale
    • Increased employee productivity
    • Increased employee communication
    • Increased customer satisfaction
    • Increased customer base
    • Increased profitability
  • Training Topics:
    • WIN/WIN Approach
    • Managing Emotions
    • Negotiation Skills
    • Assertiveness Skills
    • Persuasive Skills

Conflict Resolution Workshop OutlineNegotiation Skills Training PlanConflict Resolution Module Demo