The vital aspects of phone etiquette covered in our Telephone Etiquette and Soft Skills Training makes a great impact on customers. The business telephone etiquette displayed in organizations is indicative of the employees' willingness and ability to efficiently assist customers - both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization's customers making it a critical customer 'touch point' - an important aspect of Customer service training. Communication skills also play a big role in Telephone Etiquette.
It is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange. This is because virtual teams are the norm rather than the exception nowadays, and one of their primary channels of communication is the telephone.Read more
The training programs of MMM Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.Read More
Over these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.Read More
Use our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.Read More
"The bad news is time flies. The good news is you're the pilot." ― Michael Altshuler
So often we find ourselves harried and flustered, lamenting about the lack of time in our lives. The truth is that we will always have time if we know how to manage our time effectively and efficiently.
"Good things happen when you get your priorities straight." – Scott Caan. An essential part of effective time management is prioritization of all tasks. The art of time management is based on brain science principles to improve time management skills that ensure higher productivity.
We have presentations of 18 soft skills programs that we conduct at MMM Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...Read More
"Procrastination is the foundation of all disasters." - Pandora Poikilos. This video tells you how to manage your time effectively and make the best use of every second available at your disposal! Time is the most precious asset we can hope to hold.