Business Case Studies
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Business case study analysis

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An Axe to Grind

This case study is useful to teach on various aspects of communication and handling sensitive situations that require tact and empathy in the workplace.

Participant Guide & Facilitator Guide

  • Communication
  • Leadership Skills
  • Managing Teams
  • Conflict Resolution
  • Problem Solving
Whose Show Is It Anyway?

This business case study is an outline business case which demonstrates the importance of leadership in a situation where the employee is threatening to disturb the workplace equity.  The case analysis of this sample business case study helps leaders the need to be tough in situations. This case study enables participants to encounter and come upon a solution to such a situation.

Participant Guide & Facilitator Guide

  • Leadership
  • Problem Solving & Decision Making
  • Managing Teams
  • Conflict Resolution
  • Assertive Communication
If Only I Had..

In this business case study due to the myriad of tasks that occupy a manager's mind, some subtle yet important hints from subordinates may go by unnoticed. This sample case study leads to disastrous effects. This Leadership case study focuses upon one such situation that a leader should strive to work against.

Participant Guide & Facilitator Guide

  • Delegation
  • Leadership
  • Coaching and Mentoringg
  • Problem Solvingg
  • Decision Makingg
  • Managing Teams
  • Communication
More to It than What Meets The Eye

Servicing the customer in today's world is all about delighting them. From this case study, participants find out how not to service a customer; it also aims at bringing out a contingency plan incase something does go wrong.

Participant Guide & Facilitator Guide

  • Customer Service
  • Voice of the Customer
  • Moments Of Truth
  • Customer Delight
  • Managing Customer Needs

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The Grass Is Greener On The Other Side

A global case study in which a manager is faced with a variety of people management concerns on a daily basis. This is a business case which shows how a high performing employee be handled when she wants to switch departments for reasons that are logical to her, yet not to the manager? Find out from this case study.

Participant Guide & Facilitator Guide

  • Leadership
  • Coaching and Mentoring
  • Problem Solving
  • Decision Making
  • Managing Teams
  • Communication
  • Managing Conflict

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What Can You Do About Tina?

A business case analysis which shows that everyone has their good days and bad days. It is one of the management case studies which provide the tips to handle situations if some people are filled with bad days, in such a way that it begins to affect the other employees in the department? This case study shows how managers could handle such a situation.

Participant Guide & Facilitator Guide

  • Leadership Skills
  • Managing Teams
  • Problem Solving
  • Assertive Communication

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Understanding Situational Leadership

This leadership case study which points to the fact that to be an effective leader, it is necessary for individuals to be aware of the type of leadership style they possess. This case study introduces participants to this concept and sets them thinking in the right direction of leadership.

Participant Guide & Facilitator Guide

  • Leadership Skills & Styles
  • Managing Teams
  • Personal Effectiveness

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Analysis of Michael, the Leader

An interesting company case study about a mountaineering expedition. This business case analysis is an excellent resource that is used to train your participants on key leadership traits like Problem Solving, Decision Making and Managing Teams.

Participant Guide & Facilitator Guide

  • Assertiveness
  • Body Language
  • Communication
  • Feedback
  • Managerial Skills
  • Persuasion

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A Bitter Pill to Swallow

A dynamic case study
that simulates a real-life scenario which aids the participants to understand this business case on Customer Impact Points - one of the most important concepts that is necessary to create Customer Delight.

Participant Guide & Facilitator Guide

  • Customer Impact Points (CIPs)
  • Customer Service

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How Would You Handle This?

A touching true business case analysis of a young boy gives the opportunity to the participants to understand the complexity of decision making in leadership. A sample case study where the scene is set in the 1971 war that was fought to establish Bangladesh.

Participant Guide & Facilitator Guide

  • Coaching and Mentoring
  • Leadership
  • Problem Solving & Decision Making
  • Managing Teams

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Self Fulfilling Prophecy

An actual business case of MMM Training Solutions is used to teach this very important managerial concept of 'self-fulfilling' prophesy. This outline business case contributes significant learning in the area of leadership, coaching and mentoring.

Participant Guide & Facilitator Guide

  • Coaching and Mentoring
  • Personal Effectiveness
  • Leadership
  • Managing Teams

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Sony vs. JVC

A business case analysis  which describes the War of Video Formats' Sony vs. JVC - one of the most studied management case studies on disasters in the business world - is used to train on various aspects of customer service, especially listening to the 'Voice of the Customer'.

Participant Guide & Facilitator Guide

  • Customer Service
  • Voice of the Customer
  • Customer Delight
  • Change Management
  • Managing Customer Needs

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Another 'Memorable' Staff Meeting

A well written case study that contains numerous aspects of everyday life in the corporate world. This resourceful business case is used to train participants on the various protocols that need to be followed in order to have a productive meeting. Participants call this exercise 'useful', 'thought-provoking' and 'much-needed'. Another winner!

Participant Guide & Facilitator Guide

  • Conducting Meetings
  • Communication
  • Team Meetings
  • Managing Productivity

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When The Going Gets Tough…

Part 1
This case study is useful to teach on various aspects of leading and managing teams especially in the area of interpersonal communication and giving and receiving feedback. Participants describe this case study activity as 'very practical'.

Participant Guide, Participant Handouts, Facilitator Guide & PPT

  • Problem solving
  • Giving and Receiving feedback
  • Interpersonal Communication
  • Managing Teams

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When The Going Gets Tough…

Part 2
A powerfully written business case study that is used as an effective way to teach Problem Solving and Decision Making and also serves as a Leadership case study. When Part 1 & Part 2 is used together the effect is, according to Participants, 'outstanding'.

Participant Guide, Participant Handouts, Facilitator Guide & PPT

  • Assertive Communication
  • Problem Solving and Decision Making
  • Giving and Receiving feedback

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