Training for Telecom

Training for Telecom


Training for Telecom

Soft skills training is the root of all training that we conduct while training for telecom. Telephone etiquette is a program that is often requested, as it is the basis of all customer interaction.

What did the world look like without mobile phones and the Internet? Hard to imagine. The growth of the telecom sector world over has been significant. In India with a population of over 1 billion it has stupendous.

Airtel is expanding beyond India borders while Singtel (Singapore Telecom) is entering India. The space is large but the competition is significant. Multi nationals are forcing Indian companies to enhance their customer service. The ones who are complacent gets pushed out very quickly.

   
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Hence, MMM Training Solutions conducts a lot of training for telecom companies. In order to stay fresh, competitive and relevant, the workforce has to be revived and rejuvenated in the space of soft skills training on a regular basis. You can be the best technically but if you are not good with the customer all that talent is for naught. The primary source interaction with the customer is the telephone, so the program addressing the global aspects of this etiquette is a critical program for this sector.

MMM Training Solutions recommends the following programs for the training for telecom sector:

List of Training Programs:

Soft Skills Training

  • Assertiveness
  • Business Etiquette
  • Business Writing
  • Change Management
  • Communication Skills
  • Leadership Training
  • Conflict Resolution
  • Cross Cultural
  • Customer Service Training
  • Email Writing
  • Emotional Intelligence
  • Motivation
  • Negotiation Skills
  • Presentation Skills
  • Sales Training
  • Stress Management
  • Team Building
  • Telephone Etiquette
  • Time Management

Some of the clients that we have served in the Telecom sector:

   
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  • Airtel
  • Megasoft
  • Sanmina SCI
  • SYNTEL
  • TATA Communications
  • Unicel Technologies
  • Roshan Telecom

Training for Information Technology


Training for Information Technology

Training for Information Technology is one of our key corporate training programs. The competitive, ever-changing market with the need to innovate at higher levels has caused the IT sector to become high-pressure and fast-paced. Talent has to be at levels that were never expected earlier. What was the norm last year becomes obsolete and out-dated with 6 months. Competitors are upping the ante and the complacent ones get left behind.

Today MMM Training Solutions works very heavily in this space as training for information technology companies are in great demand. This corporate training focuses on creating adaptive leaders for whom change is seen as the norm. Building teams and motivating and coaching the team members to higher levels of performance is a skill that is second to none.

Having done significant training for information technology companies, MMM Training Solutions recommends the following programs, which will enable the managers to develop the necessary skills for success:

List of Training Programs:

Soft Skills Training

Outbound Training

Below are a list of IT companies for whom we have conducted training:

  • Aricent Technologies
  • Calsoft
  • CDOT Alcatel Research Centre
  • Cellarstone
  • Cognizant Technology Solutions
  • Collabera
  • HCL
  • ITC Infotech
  • J&B Software
  • L&T Infotech
  • Mind Fire Solutions
  • Mindteck
  • Steria
  • Temenos

Training for ITES


Training for ITES

In this highly competitive marketplace, training and development is an important function of all ITES companies. Soft skills training is an essential part of both ITES and BPO Training.

Here are the facts about the ITES sector: $101 billion in revenues (Rs 5.6 lakh crore), about 5,000 companies, 28 lakh employees, and 7.5% contribution to the country's gross domestic product. Although ITES sector has enjoyed immense growth for a decade and in March 2013 revenues crossed the $100-billion mark,since the economic slump in 2008, growth has not been easy.

This industry does not enjoy the tax benefits anymore and when they were left to fend for themselves they realized that they do not have any irreplaceable core competencies. This rapidly came to light as MNCs started to move to Sri Lanka, South Africa, Philippines and Eastern Europe.

In the yesteryears clients expected ITES companies to help them run the business but now there are also expectation that they should increase sales. So training and development has attracted a lot of attention with special emphasis on soft skills training.

Some of our clients from the ITES sector are:

  • Standard Chartered - Scope International
  • Cognizant Technology Solutions BPO
  • DByDx Software
  • DECATREND
  • Excelacom Technologies
  • Meritgroup
  • RR Donnelley
  • SDC Information Services
  • Sutherland Global Services

MMM Training Solutions recommends the following list of soft skills training programs for the ITES sector:

Some of our clients from the ITES sector are:

  • Business Etiquette
  • Business Writing
  • Communication Skills
  • Conflict Resolution
  • Cross cultural training
  • Customer Service Training
  • Email Writing
  • Emotional Intelligence
  • Management training
  • Motivation
  • Negotiation Skills
  • Problem Solving
  • Stress Management
  • Building the Team
  • Telephone Etiquette
  • Time Management
  • Hiring Skills
  • Conducting Performance Dialogues
  • Coaching and Mentoring
  • Train the Trainer
  • Outbound Training

Training for Manufacturing


Training for Manufacturing

Soft skills and business management training programs are the most sought after in the manufacturing sector. MMM Training Solutions has worked extensively in soft skills and conducted large number of programs for training for manufacturing companies especially in the space of business management training. Our client list is a tangible proof of our work.

The growth of the manufacturing sector in India has been impeded by our less than desirable infrastructure and difficult political situation. However, the economy and the large population have caused these companies to brave the difficult situations and enter India.

After a series of downturns, HSBC’s report says that in November 2013 India's manufacturing sector beat the expectations of economists and grew at the fastest pace displayed in the 5 months prior.  Strong export orders and a surge in output contributed to this upward spike.

It is not, by any means, a smooth ride for these companies and there is a constant need to increase the skill of their workforce. Hence our soft skills programs that focus on training for manufacturing is often desired by these companies. The objective of the business management training programs is to create leaders who can lead under difficult and changing market conditions.
MMM Training Solutions, based on prior experience, recommends the following training programs while training for manufacturing

sector: List of Training Programs:

Soft Skills Training

Below are some of the clients from the manufacturing sector that MMM Training Solutions has worked with:

  • Altair
  • Bosch
  • Cameron
  • Caterpillar
  • Danfoss
  • Dow Corning
  • Dupont
  • Emerson
  • FLSmidth
  • HP
  • Indotech
  • Lennox International
  • National Engineering Industries
  • PPG
  • Reliance Industries Limited
  • Renault Nissan
  • Salcomp
  • Salem Steel
  • SamvardhanaMotherson Group
  • Sanmina SCI
  • Tata Motors
  • Ultratech Cements
  • Visteon