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  Soft Skill Training  


Softskills, as opposed to hard skills (such as technical skills), focuses on those elements of training that require changes in behavior and thinking. Organizations today recognize that the soft skills training of their employees play an important part in maintaining relationships with their customers and developing a successful business. Organizations that endeavor to be on the path of continuous learning will often find that upgrading the ‘soft skills’ of their workforce is a necessary part of business. It not only helps improve service but also shows the interest that an organization has in the professional development of their employees, which in turn leads to higher employee retention.

Many organizations we have worked with point out that soft skills are high in the list of requirements for global business; hence an important part of management training. They have found that softskills training in areas such as Cultural Sensitivity, Business Etiquette and good Communication Skills (telephone etiquette, email etiquette, information gathering and listening skills) make a greater impact on clients from across the world rather than a high degree of technical skills.

MMMTS’ primarily focuses on Training and Development. Our soft skill training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills to strategy and change management MMMTS offers a wide range of soft skill training to address every business need. It is an integral part of corporate training in today’s world.

Training programs are usually designed and developed based on analysis of training needs and is delivered at locations across the globe as per the requirements of the client organization.

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We primarily deliver the training in 3 formats:

1. Create, Customize and Deliver the training
2. Create, Customize and Train the Trainers of the organization
3. Create, Customize and hand over the material to the organization

Here is a brief look at two of our primary trainers:

Pramila Mathew, Training Consultant and Executive Coach of MMM Training Solutions, has her MBA from Weatherhead School of Management of Case Western Reserve, Ohio, USA. Weatherhead is ranked among the top 15 business schools in the country. Pramila also has done her Master’s and extensive post-Master’s work in Counseling Psychology. This enables her to effectively bridge the gap between human psychology and business – the abstract and the concrete. She is able to give tangibility (business concepts) to the intangible (human behaviour). In addition, Pramila has worked in the US for 17 years before she returned to her native land, India. This gives her great understanding of two of the most dominant work cultures in the world today.

Vikas Vinayachandran, Manager – Training and Business Development, has attained his MBA from Lancaster University Management School, Lancaster, United Kingdom. This Management School has been rated 4th in the UK and 28th in the world (Financial Times 2007) for its MBA program. He was the Assistant Manager of the Training department of Allsec Technologies, Chennai, India and has also worked as a training consultant with MSB, a Customer Service Consultancy in Berkshire, UK. Having close to 5 years of experience in Training and Development along with a highly rated management degree puts him in a position to understand the key role that Training plays in helping organizations achieve their business objectives. His experience of having worked with experienced managers from 24 different nationalities as part of his MBA, including the USA, UK, Germany, China, Malaysia and Pakistan, has given him an understanding of the nuances of working in a multi-cultural business environment. Having worked as a business and training consultant for UK based organizations like Network Rail, Advance Performance and MSB has given him an understanding of some of the best practices of business in the UK and how they can be applied in other global business environments.

All material is developed by Pramila and Vikas for MMM Training Solutions. (Please take a look at their profiles if you want to know more about them.) The material is customized after they have extensive discussions with the concerned people in the organizations. The assigned trainer then has to go through a boot camp where they are trained by either Pramila or Vikas on the material. Their education, work experience and exposure to the 3 most dominant business environments in the world make them a force to reckon with.

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