Soft Skills Training

The vital aspects of phone etiquette covered in our Business Telephone Etiquette and Telemarketing Training makes a great impact on customers. The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers – both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization’s customers making it a critical customer ‘touch point’ – an important aspect of customer service.

It is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange. This is because virtual teams are the norm rather than the exception nowadays, and one of their primary channels of communication is the telephone.

Hence the Telephone Etiquette Training program run by MMM Training Solutions aims at covering all aspects that make telemarketing training successful. We help employees create a lasting impression in their customers’ minds – one that shows the organization reflected in the best light possible. It focuses on developing telephone skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude. Below are listed some of the important components of the Telephone Etiquette workshop:

• Ways to make a Good First Impression.
• Effective Call Handling
• Key Phases of an Outbound/Inbound Call
• Hold Procedure
• Dead Air
• Using the Right Tone of Voice
• Tips for Good Telephone Etiquette
• Forbidden Phrases to Avoid
• Body Language over the Telephone
• Tele-conferencing skills