Emotional Intelligence |
Emotional Intelligence, or EI, is a skill of leadership that cannot be overlooked. The primary skill of leadership management is to handle the emotions of others. Hence Emotional Intelligence training is in all leadership programs that are conducted by MMM Training Solutions.
Emotional Intelligence describes an ability or capacity to perceive, assess, and manage the emotions of one's self, and of others. Our EQ, or Emotional Quotient, is how one measures Emotional Intelligence.
Why is Emotional Intelligence a critical part of management training and development?
Understanding emotional intelligence enables the employees to increase their ability to control their own emotions and understand and support the emotions of others. This skill of leadership results in increased cooperation and healthy work environment.
The Emotional Intelligence Training Program run by MMM Training Solutions will enable you to
- Apply the five branches of emotional intelligence
- Take responsibility for your emotions and happiness
- Analyze your own feelings rather than the action or motives of other people
- Set goals to generate key customer feelings
- Minimize problems caused by negative feelings
- Avoid undue stress
The focus of our training would be in the following areas
- How to perceive and identify emotions in faces, tone of voice and body language
- Increase your self-awareness: being aware of your own feelings as they are occurring
- Emotional literacy: Label and specify feelings in yourself and others, the ability to discuss emotions and communicate clearly and directly
- Incorporating feelings into analysis, reasoning, problem solving and decision making
- Developing leadership with a high EQ; being aware of feelings, not a slave to logic, intellect and reason; making decisions and managing people; reading the non-verbal emotions in others
- Identifying and understanding the inter-relationships between emotions, thoughts and behavior; cause and effect relationships, how thoughts can affect emotions and how emotions can affect thoughts, and how your emotions can lead to specific behavior in yourself and others
