Soft Skills Training

Our Customer Service Training and Retail Training Program focuses on creating customer satisfaction through in-depth training of core customer service skills which increases customer service satisfaction.

Customer Service Training is a critical part of our Retail Training programs. The training provided by MMM Training Solutions helps participants exceed customer expectations through consistently exceptional service. In order to achieve this it is important to ask yourself some questions:

• Does your staff have the right skill sets to deliver exceptional customer service? Currently how do they develop good customer service skills? Is there a plan to continuously improve customer service?
• Is the voice of the customer given the necessary priority? Is there customer service satisfaction?
• Can they communicate and listen effectively to uncover the customer’s true needs?
• Do they understand the importance of internal customers?

Prospects are converted to customers by good sales techniques. But what converts new customers to repeat customers is customer satisfaction, which can only be achieved by exceptional customer service.

This Customer Service Training program is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.

Below are listed some of the important components of the training:

• Customer Service in the 21st century
• Internal Customers and External Customers
• Managing Customer Expectations
• Handling Customer Complaints
• Building Rapport & Showing Empathy
• First Impressions – You Only Get One Chance
• The Ten Must-Knows’ of Good Customer Service
• Handling a Dissatisfied Customer
• Developing Good Communication Skills

Click Here  to read a case study of a customer service program that was conducted by MMM Training Solutions for a contact centre of an international bank.