Soft skills training is the root of all training that we conduct while training for telecom. Telephone etiquette is a program that is often requested, as it is the basis of all customer interaction.
What did the world look like without mobile phones and the Internet? Hard to imagine. The growth of the telecom sector world over has been significant. In India with a population of over 1 billion it has stupendous.
Airtel is expanding beyond India borders while Singtel (Singapore Telecom) is entering India. The space is large but the competition is significant. Multi nationals are forcing Indian companies to enhance their customer service. The ones who are complacent gets pushed out very quickly.
Hence, Momentum Training Solutions conducts a lot of training for telecom companies. In order to stay fresh, competitive and relevant, the workforce has to be revived and rejuvenated in the space of soft skills training on a regular basis. You can be the best technically but if you are not good with the customer all that talent is for naught. The primary source interaction with the customer is the telephone, so the program addressing the global aspects of this etiquette is a critical program for this sector.
Momentum Training Solutions recommends the following programs for the training for telecom sector:
List of Training Programs:
Soft Skills Training
- Assertiveness
- Business Etiquette
- Business Writing
- Change Management
- Communication Skills
- Leadership Training
- Conflict Resolution
- Cross Cultural
- Customer Service Training
- Email Writing
- Emotional Intelligence
- Motivation
- Negotiation Skills
- Presentation Skills
- Sales Training
- Stress Management
- Team Building Training
- Telephone Etiquette
- Time Management
Some of the clients that we have served in the Telecom sector:
- Airtel
- Megasoft
- Sanmina SCI
- SYNTEL
- TATA Communications
- Unicel Technologies
- Roshan Telecom
