In this highly competitive marketplace, training and development is an important function of all ITES companies. Soft skills training is an essential part of both ITES and BPO Training.
Here are the facts about the ITES sector: $101 billion in revenues (Rs 5.6 lakh crore), about 5,000 companies, 28 lakh employees, and 7.5% contribution to the country's gross domestic product. Although ITES sector has enjoyed immense growth for a decade and in March 2013 revenues crossed the $100-billion mark,since the economic slump in 2008, growth has not been easy.
This industry does not enjoy the tax benefits anymore and when they were left to fend for themselves they realized that they do not have any irreplaceable core competencies. This rapidly came to light as MNCs started to move to Sri Lanka, South Africa, Philippines and Eastern Europe.
In the yesteryears clients expected ITES companies to help them run the business but now there are also expectation that they should increase sales. So training and development has attracted a lot of attention with special emphasis on soft skills training.
Some of our clients from the ITES sector are:
- Standard Chartered - Standard Chartered Global Business Services
- Cognizant Technology Solutions BPO
- DByDx Software
- DECATREND
- Excelacom Technologies
- Meritgroup
- RR Donnelley
- SDC Information Services
- Sutherland Global Services
Momentum Training Solutions recommends the following list of soft skills training programs for the ITES sector:
Some of our clients from the ITES sector are:
- Business Etiquette
- Business Writing
- Communication Skills
- Conflict Resolution
- Cross Cultural Training
- Customer Service Training
- Email Writing
- Emotional Intelligence
- Managerial Training
- Motivation
- Negotiation Skills
- Problem Solving
- Stress Management
- Building the Team
- Telephone Etiquette
- Time Management
- Hiring Skills
- Conducting Performance Dialogues
- Coaching and Mentoring
- Train the Trainer
- Outbound Training
