Behavioural Training is an important element of all our corporate training programs as it is recognized globally as an effective way to inculcate the right attitude in employees.
"If you want to change attitudes, start with a change in behaviour." says Dr. William Glasser the psychiatrist renowned for his work on behaviour modification. He summarises that the modification in behaviour necessitates people to unlearn deeply rooted behaviours and replace it with new and more effective behavioural skills.
Workshop Outline
What is behavioural skills training?
Behavioural training programs focuses on a mixture of skills that are required in interpersonal relationships, effective communication and productive emotions. Many of the concepts covered in this program are also explored in our Emotional Intelligence Training programs where participants learn to understand and regulate emotions in the workplace. These skills will enable employees to work & perform productively with their colleagues. In other words, this training provides individuals the ability to analyse their existing behaviour patterns, and replace the unproductive behaviors with more powerful ones to achieve better results. Behavioural Skills Training forms the foundation for many of our Leadership Training, Communication Skills Training, Emotional Intelligence Training, Team Building Training, and Customer Service Training interventions.
Behavioural Skills Training
- Facilitate and Coach: Offer precise, positive feedback; Have frequent, one-on-ones, presenting solutions to problems, personalized to your employee's specific strengths.
- Macromanage and avoid micromanaging: Good leadership skills helps you to strike a balance in giving liberties to your employees, while still being within reach for guidance.
- Be concerned about the well-being of your team members: Recognize your employees as individuals with lives outside work.
- Be courageous about obtaining results: Facilitate the team in prioritising their work and use your position to eliminate roadblocks.
- Communicate with efficacy: Effective communication skills are a two-way street: you both listen and contribute to information. This helps the team to connect the dots.
- Be Team Focused: These capabilities complement our Team Building Training programs that help employees work more effectively towards common goals.
- Clarity of Vision: Have a clear vision with supporting strategy.
- Self-Development: Have the necessary skills so that the team can fall back on you.
Mr. Lazlo Bock, Google's Vice-President for People Operations says that he is surprised by the simplicity of the rules. This simplicity not only creates ease in the application but also does not require a personality transplant for a manager.
Mr. Bock says, "You don't actually need to change who the person is. What it means is, if I'm a manager and I want to get better, and I want more out of my people and I want them to be happier, two of the most important things I can do is just make sure I have some time for them and to be consistent. And that's more important than doing the rest of the stuff."
How to Choose a Behavioural Skills Training Company for Your Organization
Choosing the right training partner is an important decision because the most effective learning interventions are practical, business-focused, and closely aligned with the challenges that employees and managers face every day.
When evaluating a training provider, organizations should look beyond standard concepts and understand the process of customization, and the ability to create engaging learning experiences. These programs should impart the learning through discussions, role plays, case studies, and workplace simulations. The material used for these programs should be carved out of detailed conversations with the stakeholders of the organizations so that it will targeted and relevant. Well-designed behavioural skills training should encourage participants to reflect on their own behaviours and apply these new approaches. Organizations that invest in soft skills and behavioural training often have more synergy in teams, enhanced workplace relationships, and create a culture that supports long-term growth and performance.
It is also important to select a partner who can measure learning outcomes and make it relevant to the current business objectives. The most successful behavioural training programs create sustainable changes in critical competencies like communication, empathy and interpersonal effectiveness. Organizations often combine this program with Interpersonal Skills Training to strengthen workplace relationships and greater synergy in teams.
Who Should Attend This Program?
Organizations often discover that technical prowess alone does not suffice for success. Equally important is the ability to work effectively with people across all levels of the organization.
This behavioural skills training program is designed for professionals whose job roles mandate a high level of interpersonal effectiveness and team productivity.
This program will augment the skills of people mentioned in the roles below:
- Leaders in senior and middle management positions
- First-time managers and people leading teams
- People in Customer-facing roles
- Sales and business development teams
- High-potential employees being prepared for succession planning
As part of a broader soft skills and behavioural training strategy, these behavioural training programs help organizations create a culture of continuous learning, succession planning and motivation through recognition of efforts rather than only results. This equips the participants to work with diverse and global teams and handle workplace challenges productively.
Frequently Asked Questions
What is behavioural skills training and why is it important?
Behavioural skills training helps employees develop the interpersonal and workplace skills needed to communicate effectively, collaborate with others, adapt to change, and build positive working relationships. Organizations invest in these programs because technical expertise alone is often not enough to achieve long-term business success.
Who should attend behavioural training programs?
Behavioural training programs are beneficial for managers, team leaders, supervisors, customer-facing employees, project managers, and professionals who want to improve their workplace effectiveness. Many organizations also include these programs as part of leadership development and employee engagement initiatives.
How does Behavioural Training improve organizational performance?
Behavioural Training helps employees strengthen communication, emotional intelligence, teamwork, problem-solving, and adaptability. When these skills improve, organizations often experience better collaboration, stronger workplace relationships, and increased productivity.
What topics are covered in soft skills and behavioural training?
Soft skills and behavioural training typically includes communication skills, interpersonal effectiveness, emotional intelligence, conflict management, teamwork, leadership, adaptability, and workplace professionalism. Behavioural excellence is often reinforced through our Business Etiquette Training programs that focus on professional conduct and workplace interactions.
How can organizations benefit from behavioural skills training?
Organizations that invest in behavioural skills training and soft skills and behavioural training often create a more positive work environment where employees communicate better, collaborate effectively, and adapt more easily to change. Behavioural Training helps build stronger teams, improve employee engagement, and support long-term business growth.
