Customer service training focuses on giving employees the precise set of attitude, soft skills and knowledge that are key to creating delighted customers.
The Customer Service training program by MMM enables employees to surpass the expectations of customers and win their loyalty. This is a key program in our Sales Training as providing excellent customer service is the key to the success of any company.As the competition is in plenty and new products are entering the market at breakneck speed, the capability to keep customers have become vital for every organization.
In the article, 'In Customer Service Training And Delivery, The Soft Stuff Is The Essential Stuff', Micah Solomon states that just as important as product or service knowledge is what can be called "the soft stuff".This refers to the varying human approaches that impact the perceptionof the service that is being delivered. The articles 7 Essentials for Great Customer Service and Grieving Customer gives significant knowledge about the various techniques that provide excellent customer service.Read more
Ten soft skills that are essential for customer service excellence:
Every service provider strives to offer quality customer service. However, Service Quality Researchers have studied customer expectations and have found that the perceived quality of the service experience depends on the gap between expectations and measured performance as is highlighted in the article, 'The Customer Service Gap Model'. This means, the customers perception of the service received is dependent upon his/her expectations of the service/performance. If performance is lower than expectations, satisfaction is low. If performance is higher than expectations, satisfaction is high.
The Customer Service Training Module provided by MMM Training Solutions helps participants to exceed customer expectations through consistently providing exceptional service. In order to achieve this, it is important to ask yourself some questions:
This program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier by consistently providing exceptional service.
Click here to download a case study of a program that was conducted by MMM Training Solutions for a contact centre of an international bank.
The duration of the training program will be 16 hours.
Our customer service training materials are pursued as it is developed by expert trainers.
The training programs of MMM Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.Read More
Over these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.Read More
Use our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.Read More
Leaders are everywhere around us, and in many ways they are heroes. They may not be able to move faster than a speeding bullet or lift trucks with one arm, but they do change the world. They make a difference, they influence lives and they create history. They operate in every medium of human life - business,
The word “interview” makes many jittery. Often, it conjures up images of grim-faced adults in paneled rooms waiting to extract information to be used in favor of, or against those they interview.
Allow me to carry you through this scenario. An automobile showroom had placed an ad in the papers seeking
We have presentations of 18 soft skills programs that we conduct at MMM Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...Read More
"When you educate a man, you liberate a man." – Dr. Benjamin Carson.
Dr. Carson, a distinguished man of science and healing, the Director of the Pediatric Neurosurgery Division at the John Hopkins Hospital in Baltimore, talks about political correctness and how it can muzzle an entire nation. What is the point of an education if we do not voice our opinions on important issues?