What is customer service training?
Customer service training emphasis on giving employees the precise set of attitude, soft skills and knowledge that are key to transform a happy customer to a delighted customer.
The Customer Service training program by MMM touches upon the knowledge, skills and competencies needed to satisfy the customer. In today’s world there is ample choice for every purchase decision, hence the significance of customer service skills and the capability to keep customers have become vital for every organization. By using the skills learnt in our program, your employees will be able to surpass the expectations of customer and win their loyalty. This is a key program in our Sales Training as well.
In the article, 'In Customer Service Training And Delivery, The Soft Stuff Is The Essential Stuff', Micah Solomon states that just as important as product or service knowledge is what can be called "the soft stuff," - the varying human approaches that impact the perception of the customer of the service that is being delivered. We also recommend the 7 Essentials for Great Customer Service as written by Entrepreneur. The importance of knowing how to talk to a customer in the midst of a crisis is key and Harvard Business Review’s article on a Grieving Customer beautifully explains that.Read more
Ten soft skills that are essential for customer service excellence:
Every service provider strives to offer quality customer service. However, Service Quality Researchers have studied customer expectations and have found that the perceived quality of the service experience depends on the gap between expectations and measured performance as is highlighted in the article, 'The Customer Service Gap Model'. This means, the customers perception of the service received is dependent upon his/her expectations of the service/performance. If performance is lower than expectations, satisfaction is low. If performance is higher than expectations, satisfaction is high.
The Customer Service TrainingModuleprovided by MMM Training Solutions helps participants to exceed customer expectations through consistently providing exceptional service. In order to achieve this, it is important to ask yourself some questions:
This program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier by consistently providing exceptional service.
Click here to download a case study of a program that was conducted by MMM Training Solutions for a contact centre of an international bank.
The duration of the training program will be 16 hours.
The training programs of MMM Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.Read More
Over these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.Read More
Use our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.Read More
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We have presentations of 18 soft skills programs that we conduct at MMM Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...Read More
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Dr. Carson, a distinguished man of science and healing, the Director of the Pediatric Neurosurgery Division at the John Hopkins Hospital in Baltimore, talks about political correctness and how it can muzzle an entire nation. What is the point of an education if we do not voice our opinions on important issues?