Conflict Management Training Online

Conflict Management Training Online

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Conflict Management Training Online
Conflict Resolution Training

Conflict Management Training Online

The Conflict Management Training Online program is designed to increase competence in the areas of assertive communication, influence, and conflict management behaviour patterns.

Training Topics for Conflict Management Courses Online:

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Conflict Management with the Thomas-Kilmann Instrument

  • Conflict Styles
    • Competitive
    • Collaborative
    • Compromising
    • Accommodating
    • Avoiding

Role-play Simulation:

  • A role-play of a virtual conflict will be conducted where two of the participants will be involved
  • The facilitator and peers will share feedback on the positives and areas of improvement

Conflict Resolution Process

  • Managing Emotions
    • Keeping your cool
    • Listening Empathy
    • Asking yourself empowering questions
  • Assertiveness
    • Dealing with ‘Aggressive’ and ‘Submissive’ behavior
    • The 4-step process of assertiveness
    • Applying the 4-step process (Paired simulations)