The Conflict Management Training Online program is designed to increase competence in the areas of assertive communication, influence, and conflict management behaviour patterns.
Training Topics for Conflict Management Courses Online:
Conflict Management with the Thomas-Kilmann Instrument
- Conflict Styles
- Competitive
- Collaborative
- Compromising
- Accommodating
- Avoiding
Role-play Simulation:
- A role-play of a virtual conflict will be conducted where two of the participants will be involved
- The facilitator and peers will share feedback on the positives and areas of improvement
Conflict Resolution Process
- Managing Emotions
- Keeping your cool
- Listening Empathy
- Asking yourself empowering questions
- Assertiveness
- Dealing with ‘Aggressive’ and ‘Submissive’ behavior
- The 4-step process of assertiveness
- Applying the 4-step process (Paired simulations)
