Here is a story that will highlight the importance of clarity in written communication: A blind boy once sat at the side of a busy pavement with a hat placed in front of him. He had a hand-written sign that said: “I am blind. Please help.” Passers-by hardly took notice of the boy and there were…
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Business Communication: Effective Questioning
Here is a well-known anecdote that reinstates the importance of effective questioning in verbal communication: Two young men were walking home after having attended a religious service by a renowned priest. One man said to the other, “I wonder whether it would be alright to smoke while praying.” The other replied, “Why don’t you ask the priest?” The…
Read MoreBusiness Communication – Understanding Boundaries
We learn many valuable morals from the famous Aesop’s fables. I shall share my thoughts with respect to business communication with regards to the following fable today: A crab and her child were walking down the beach one day. While doing so, the crab irately watched while the child strolled in a one-sided manner. She said, “Why…
Read MoreBusiness Writing From Abe Lincoln’s Perspective
Abraham Lincoln is one of the most loved Presidents of the USA. He is an admired leader of the world for he always thought before he spoke. The incident given below highlights his thoughts on writing and the learning can be extended to helping you to improve business writing skills. One day Lincoln’s Secretary of the…
Read MoreAvoiding Gaps In Communication – An Anecdote
Here is a humorous story that throws light on effective communication skills: A man feared his wife could not hear as well as she used to and thought that she might need a hearing aid. Not quite sure how to approach her, he visited a doctor to discuss the problem. The doctor thought for a while…
Read MoreCommunication Starts With The Wonder Called Mother
As the world celebrates Mother’s Day on the second Sunday of May every year, it is time we looked into what goes into the making of this symbol of pure love. As a resort to understanding what makes mothers special, I realized that an important aspect of motherhood is communication. Mothers teach children how to deal…
Read MoreLeadership… Pointing the way.
Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
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Empathy – A necessary trait
I heard a story yesterday that I wanted to share with the world. A group of salesmen were returning home after finalizing a multi-million dollar deal. The negotiations took longer than expected and they reached the airport without much time to spare. They grabbed their luggage and raced through the doors of the airport. In…
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Communication – A Leadership Competency
In today’s marketplace, one’s upward mobility is dependent on one’s ability to present one’s thoughts with clarity, alacrity and impact. In short, one’s presentation skills are a key factor in career growth. The communication training conducted by Momentum Training Solutions lays great emphasis on enhancing one’s presentation skills. The ability to understand the needs of the audience is as…
Read MoreTelephone Etiquette in Problem Solving
“You can not solve a problem with the same mind that created it” by Albert Einstein. Two issues that affect the problem solving capabilities of people are that they focus less on problem identification and more on problem solving and they do not think explore the problem from different angles. There is a famous incident quoted by General…
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