Assuming that Emotional Intelligence is directly linked to leadership, there are three questions that need to be answered:• What is Emotional Intelligence?• Why is it important?• How can Emotional Intelligence Quotient be increased? We looked at the answer to the first question in my previous article titled, What Is Emotional Intelligence? Let us now look at the answer to the second question.…
Read More
Author: admin
CategoriesLeadership Skills
Leadership – Asking the tough questions
Being a leadership coach I often have the privilege to be in the presence of future leaders. There is one question that I ask in every session, “Who is the leader that you emulate?” I get answers like, Gandhi, Martin Luther King, Nelson Mandela and disappointingly………… Hitler. It happens session after session. Regardless of how…
Read MoreLeaders – How Clean is Your Window?
It was raining very heavily and the little restaurant where I was having dinner was very crowded. All the tables were occupied and some hungry customers were waiting for their turn. Some children were crying as they had to wait and the harassed waiters were hurrying to serve the diners. Amidst all this confusion there…
Read MoreLeading from the Back – Kalaam’s Leadership Experience
“The idea is that leadership at its most fundamental is about moving people in a certain direction—usually through changing the direction of their thinking and their actions. And the way to do that is not necessarily by charging out front and saying, “Follow me,” but by empowering or pushing others to move forward ahead of…
Read MoreThe ‘Y’ in HAPPYNESS
In the movie ‘Pursuit of Happyness’ one of the characters wrote the word ‘Happiness’ on the wall but spelt it as ‘Happyness’. When questioned about using Y instead of I, he said that there should be no ‘I’ in Happyness there only should a ‘Y’. It took me a while to get the deeper meaning…
Read MoreCategoriesLeadership Skills
Managing Versus Leading
“Management is doing things right; leadership is doing the right things.” – Peter F. Drucker The Executive Training and Managerial Training conducted by Momentum focuses on transforming managers into leaders. Often the words managers and leaders are used synonymously but there is a world of difference between the two. Henry Kissinger put it very aptly when he said, “The task…
Read MoreCategoriesLeadership Skills
Shifting Mindsets
“If you don’t like something change it; if you can’t change it, change the way you think about it.” – Mary Engelbreit The story goes that many years ago two young boys went to spend their summers at their grandparents’ farm. Every morning the two boys would set out to explore the farm with their…
Read MoreCategoriesCustomer Service Skills
Customer Service Training And Its After-Effects
Every person wants to be a leader in his/her field, but, cracking this goal in time is a systematic process. Probably, I can relate this to a journey which allows an individual to breakout the shell of inhibitions. In other words, corporate sphere has always expected the aspirants to behave professionally. The business system lays…
Read MoreCategoriesCustomer Service Skills
Etiquette is a Major Focus of Corporate Training
With the marketplace becoming global, business cannot be done effectively and seamlessly without an awareness of the cultures of your customers. Also, since a lot of transactions are conducted on the phone, telephone etiquette training is often requested in corporate training. India has achieved its stardom through the out sourcing of customer service centers which provided technical support…
Read MoreRoger Federer Does It Again
On 5th July, 2009 Roger Federer recreated magic by the epic win of his sixth Wimbledon Crown and a record 15th Grand Slam Trophy. The 27 year old Swiss is now honoured with the title of being the most successful man in tennis. Federer had been in the news earlier because of the fact that…
Read More