By Vikas Vinayachandran How many times have you heard stories of customer advisors who try to superimpose their ideas without considering the customer’s choice? One cloudy day, I was walking up the high street that had some of the best retailers. As I walked into a store (a popular retailer) and two customer advisors approached…
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CategoriesCustomer Service Skills
Customer Service Training And Its After-Effects
Every person wants to be a leader in his/her field, but, cracking this goal in time is a systematic process. Probably, I can relate this to a journey which allows an individual to breakout the shell of inhibitions. In other words, corporate sphere has always expected the aspirants to behave professionally. The business system lays…
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Etiquette is a Major Focus of Corporate Training
With the marketplace becoming global, business cannot be done effectively and seamlessly without an awareness of the cultures of your customers. Also, since a lot of transactions are conducted on the phone, telephone etiquette training is often requested in corporate training. India has achieved its stardom through the out sourcing of customer service centers which provided technical support…
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