Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
Read MoreTag: motivational training
CategoriesLeadership Skills
The Leader Who Bought the Ferrari He Wanted
The most dangerous leadership myth is that leaders are born — that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born.Warren G. Bennis Am I a leader? Am I a…
Read MoreEmotional Intelligence Leadership – The Key to Success
Assuming that Emotional Intelligence is directly linked to leadership, there are three questions that need to be answered:• What is Emotional Intelligence?• Why is it important?• How can Emotional Intelligence Quotient be increased? We looked at the answer to the first question in my previous article titled, What Is Emotional Intelligence? Let us now look at the answer to the second question.…
Read MoreCategoriesLeadership Skills
Shifting Mindsets
“If you don’t like something change it; if you can’t change it, change the way you think about it.” – Mary Engelbreit The story goes that many years ago two young boys went to spend their summers at their grandparents’ farm. Every morning the two boys would set out to explore the farm with their…
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