Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
Read MoreTag: Assertiveness
CategoriesLeadership Skills
Integrity – The Stronghold of Successful Living
As a Soft Skills Trainer and Executive Coach, I believe that training would be starkly incomplete without touching upon the importance of Integrity in one’s life. It is the foremost value essential to success in all that we undertake. The essence of integrity is beautifully summed up in the quote by Don Galer, “Integrity is what we do, what we…
Read MoreLeaders – How Clean is Your Window?
It was raining very heavily and the little restaurant where I was having dinner was very crowded. All the tables were occupied and some hungry customers were waiting for their turn. Some children were crying as they had to wait and the harassed waiters were hurrying to serve the diners. Amidst all this confusion there…
Read MoreCategoriesCommunication Skills
The 3 Essentials Of Assertiveness
Assertiveness is the inclination to boldly or confidently assert oneself and be self-assured. This article is written keeping in mind all those who find their heart racing whenever they have to stand up for what they believe is right. It is for those who experience butterflies in the stomach when they come face-to-face with an instance…
Read MoreCategoriesLeadership Skills
Empathy – A necessary trait
I heard a story yesterday that I wanted to share with the world. A group of salesmen were returning home after finalizing a multi-million dollar deal. The negotiations took longer than expected and they reached the airport without much time to spare. They grabbed their luggage and raced through the doors of the airport. In…
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