Our two year old daughter loves the pastries at the newly opened pastry shop. Their pastries were beyond doubt, the best and the customer service was remarkably good; kind service staff, with that endless, beaming smile and the smell of freshly baked bread as soon as you enter the doorway. I’d walk a mile just to taste…
Read MoreTag: workplace communication skills
Business Communication Requires Tact – A Story
I trust that my readers have been able to understand the concept of Emotional Intelligence through the stories I brought forward in my previous blogs. For a few weeks from now, I shall be focusing upon communication, the backbone of all successful relationships – be it personal or professional. The focus of Momentum Training Solutions has been to improve business…
Read MoreBusiness Communication – Understanding Boundaries
We learn many valuable morals from the famous Aesop’s fables. I shall share my thoughts with respect to business communication with regards to the following fable today: A crab and her child were walking down the beach one day. While doing so, the crab irately watched while the child strolled in a one-sided manner. She said, “Why…
Read MoreAvoiding Gaps In Communication – An Anecdote
Here is a humorous story that throws light on effective communication skills: A man feared his wife could not hear as well as she used to and thought that she might need a hearing aid. Not quite sure how to approach her, he visited a doctor to discuss the problem. The doctor thought for a while…
Read MoreCommunication Starts With The Wonder Called Mother
As the world celebrates Mother’s Day on the second Sunday of May every year, it is time we looked into what goes into the making of this symbol of pure love. As a resort to understanding what makes mothers special, I realized that an important aspect of motherhood is communication. Mothers teach children how to deal…
Read MoreLeadership… Pointing the way.
Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
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