CategoriesLeadership Skills

Shifting Mindsets

“If you don’t like something change it; if you can’t change it, change the way you think about it.”  – Mary Engelbreit The story goes that many years ago two young boys went to spend their summers at their grandparents’ farm. Every morning the two boys would set out to explore the farm with their…

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CategoriesCommunication SkillsLeadership SkillsSoft SkillsTeam building skills

Leadership… Pointing the way.

Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always.  “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…

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