Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
Read MoreTag: Communication Skills Training
Leaders – How Clean is Your Window?
It was raining very heavily and the little restaurant where I was having dinner was very crowded. All the tables were occupied and some hungry customers were waiting for their turn. Some children were crying as they had to wait and the harassed waiters were hurrying to serve the diners. Amidst all this confusion there…
Read MoreBusiness Communication Requires Tact – A Story
I trust that my readers have been able to understand the concept of Emotional Intelligence through the stories I brought forward in my previous blogs. For a few weeks from now, I shall be focusing upon communication, the backbone of all successful relationships – be it personal or professional. The focus of Momentum Training Solutions has been to improve business…
Read MoreThe Art Of Listening
Here is a witty story on an important aspect of communication – effective listening. In a small town, a police officer curbed a speeding motorist. After pulling over to the side, the man began, “Officer, I can explain…” “Quiet!” replied the police officer hastily, “I’m taking you in for speeding within residential limits”. The man protested, “But officer,…
Read MoreBusiness Communication: The Reader’s Perspective
Here is a story that will highlight the importance of clarity in written communication: A blind boy once sat at the side of a busy pavement with a hat placed in front of him. He had a hand-written sign that said: “I am blind. Please help.” Passers-by hardly took notice of the boy and there were…
Read MoreBusiness Communication: Effective Questioning
Here is a well-known anecdote that reinstates the importance of effective questioning in verbal communication: Two young men were walking home after having attended a religious service by a renowned priest. One man said to the other, “I wonder whether it would be alright to smoke while praying.” The other replied, “Why don’t you ask the priest?” The…
Read MoreBusiness Communication – Understanding Boundaries
We learn many valuable morals from the famous Aesop’s fables. I shall share my thoughts with respect to business communication with regards to the following fable today: A crab and her child were walking down the beach one day. While doing so, the crab irately watched while the child strolled in a one-sided manner. She said, “Why…
Read MoreBusiness Writing From Abe Lincoln’s Perspective
Abraham Lincoln is one of the most loved Presidents of the USA. He is an admired leader of the world for he always thought before he spoke. The incident given below highlights his thoughts on writing and the learning can be extended to helping you to improve business writing skills. One day Lincoln’s Secretary of the…
Read MoreAvoiding Gaps In Communication – An Anecdote
Here is a humorous story that throws light on effective communication skills: A man feared his wife could not hear as well as she used to and thought that she might need a hearing aid. Not quite sure how to approach her, he visited a doctor to discuss the problem. The doctor thought for a while…
Read MoreCommunication Starts With The Wonder Called Mother
As the world celebrates Mother’s Day on the second Sunday of May every year, it is time we looked into what goes into the making of this symbol of pure love. As a resort to understanding what makes mothers special, I realized that an important aspect of motherhood is communication. Mothers teach children how to deal…
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