Customer Service – Going the extra mile
Our two year old daughter loves the pastries at the newly opened pastry shop. Their pastries were beyond doubt, the best and the customer service was
Tag
business communication
Life Changing Customer Service
Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh
Business Communication Requires Tact – A Story
I trust that my readers have been able to understand the concept of Emotional Intelligence through the stories I brought forward in my previous blogs. For
The Art Of Listening
Here is a witty story on an important aspect of communication – effective listening. In a small town, a police officer curbed a speeding motorist. After pulling
Business Communication: The Reader’s Perspective
Here is a story that will highlight the importance of clarity in written communication: A blind boy once sat at the side of a busy
Business Communication: Effective Questioning
Here is a well-known anecdote that reinstates the importance of effective questioning in verbal communication: Two young men were walking home after having attended a religious service
Business Communication – Understanding Boundaries
We learn many valuable morals from the famous Aesop’s fables. I shall share my thoughts with respect to business communication with regards to the following fable
Business Writing From Abe Lincoln’s Perspective
Abraham Lincoln is one of the most loved Presidents of the USA. He is an admired leader of the world for he always thought
Avoiding Gaps In Communication – An Anecdote
Here is a humorous story that throws light on effective communication skills: A man feared his wife could not hear as well as she used
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Momentum Training Solutions
We have trained & coached participants from various parts of India & the world for almost 20 years. We offer a wide range of training programs that enhance the skills required for professional performance and growth. Our training programs range from leadership and executive coaching to basic communication skills. Our unique learning design enables participants to embrace change and embark on the journey of reinventing oneself. Read More