Here is a well-known anecdote that reinstates the importance of effective questioning in verbal communication: Two young men were walking home after having attended a religious service by a renowned priest. One man said to the other, “I wonder whether it would be alright to smoke while praying.” The other replied, “Why don’t you ask the priest?” The…
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Leadership… Pointing the way.
Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
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Empathy – A necessary trait
I heard a story yesterday that I wanted to share with the world. A group of salesmen were returning home after finalizing a multi-million dollar deal. The negotiations took longer than expected and they reached the airport without much time to spare. They grabbed their luggage and raced through the doors of the airport. In…
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Communication – A Leadership Competency
In today’s marketplace, one’s upward mobility is dependent on one’s ability to present one’s thoughts with clarity, alacrity and impact. In short, one’s presentation skills are a key factor in career growth. The communication training conducted by Momentum Training Solutions lays great emphasis on enhancing one’s presentation skills. The ability to understand the needs of the audience is as…
Read MoreTelephone Etiquette in Problem Solving
“You can not solve a problem with the same mind that created it” by Albert Einstein. Two issues that affect the problem solving capabilities of people are that they focus less on problem identification and more on problem solving and they do not think explore the problem from different angles. There is a famous incident quoted by General…
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Soft Skills Training is a Must for Enhancing Performance at Work
Communication skills have become a vital component of every business, which is why corporations are laying a lot of emphasis on providing effective training all staff – from frontline to the highest level. Good communication skill in all aspects of business is a must. This fact has created a strong demand for soft skills training all over the…
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Business Coaching Leads Company To Next Level Successfully
In order to succeed in the corporate segment, a company owner has to ensure that his/her staff members are proficient to all work related aspects. This goal can be attained by organizing sessions of mentoring – comprising of varied modules. Let me inform you that in the present market scenario, unless your executives are exposed…
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