Abraham Lincoln is one of the most loved Presidents of the USA. He is an admired leader of the world for he always thought before he spoke. The incident given below highlights his thoughts on writing and the learning can be extended to helping you to improve business writing skills. One day Lincoln’s Secretary of the…
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Avoiding Gaps In Communication – An Anecdote
Here is a humorous story that throws light on effective communication skills: A man feared his wife could not hear as well as she used to and thought that she might need a hearing aid. Not quite sure how to approach her, he visited a doctor to discuss the problem. The doctor thought for a while…
Read MoreCommunication Starts With The Wonder Called Mother
As the world celebrates Mother’s Day on the second Sunday of May every year, it is time we looked into what goes into the making of this symbol of pure love. As a resort to understanding what makes mothers special, I realized that an important aspect of motherhood is communication. Mothers teach children how to deal…
Read MoreLeadership… Pointing the way.
Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
Read MoreTelephone Etiquette in Problem Solving
“You can not solve a problem with the same mind that created it” by Albert Einstein. Two issues that affect the problem solving capabilities of people are that they focus less on problem identification and more on problem solving and they do not think explore the problem from different angles. There is a famous incident quoted by General…
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Presentation skills-A Vital Tool for Succeeding in Professional Life
Presentation training has become an integral part of personality development courses, these days. Delivering presentations form a vital part of a business process and can never be deleted from the same. All kinds of professions require sharing knowledge and also keeping different teams well informed about the status of various kinds of projects that have been undertaken…
Read MoreIs Communication Skills a part of Soft Skills Training?
“Oh the comfort, the inexpressible comfort of feeling safe with a person, having neither to weigh thoughts nor measure words, but pouring them all right out, just as they are — chaff and grain together — certain that a faithful hand will take and sift them, keep what is worth keeping, and with the breath…
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