The vital aspects of phone etiquette covered in our Telephone Etiquette and Soft Skills Training makes a great impact on customers. The business telephone etiquette displayed in organizations is indicative of the employees' willingness and ability to efficiently assist customers - both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization's customers making it a critical customer 'touch point' - an important aspect of Customer service training. Communication Skills Training also play a big role in Telephone Etiquette.
What is telephone etiquette training?
Telephone etiquette training provides the skills necessary to have productive and impactful conversations. Communicating effectively through a phone is crucial for any company that depends upon customer service to increase sales or keep hold of its customer base.
It is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange. This is because virtual teams are the norm rather than the exception nowadays, and one of their primary channels of communication is the telephone.Read more
Hence the Telephone Etiquette Training program run by MMM Training Solutions aims at covering all aspects that makes telemarketing training successful. We help employees create a lasting impression in their customers' minds - one that shows the organization reflected in the best light possible. It focuses on developing telephone skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude. Below are listed some of the important components of the Telephone Etiquette workshop:
View our Soft Skills Training Material on Business Telephone Etiquette
The duration of the training program will be 8 hours.
The training programs of MMM Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.Read More
Over these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.Read More
Use our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.Read More
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We have presentations of 18 soft skills programs that we conduct at MMM Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...Read More
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