In today’s business environment, the Phone Etiquette
displayed in organizations is indicative of its willingness and
ability to efficiently assist customers – both internal
and external. The skills and the attitude projected over the telephone
form a lasting impression in the minds of an organization’s
customers making it a critical customer ‘touch point’.
Nowadays virtual teams are the norm rather than the exception
and one of their primary channels of communication is the telephone.
Hence it is imperative for employees to have a good understanding
of business telephone etiquette in order to aid
efficient information exchange.
Below are listed some of the important components of the workshop:
