Telephone Etiquette Training, Business Telephone Etiquette

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TELEPHONE ETIQUETTE

In today’s business environment, the Phone Etiquette displayed in organizations is indicative of its willingness and ability to efficiently assist customers – both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization’s customers making it a critical customer ‘touch point’.

Nowadays virtual teams are the norm rather than the exception and one of their primary channels of communication is the telephone. Hence it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.

MMMTS’ Telephone Etiquette Training program aims at helping employees create a lasting impression in their customers’ minds – one that shows the organization reflected in the best light possible. It focuses on developing telephone etiquette / telephone skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude. It is also very important in telemarketing training.

Below are listed some of the important components of the workshop:

Ways to make a Good First Impression.
Effective Call Handling
Key Phases of an Outbound/Inbound Call
Hold Procedure
Dead Air Management
Using the Right Tone of Voice
Tips for Good Telephone Etiquette
Forbidden Phrases to Avoid
Body Language over the Telephone
Tele-conferencing skills


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