The vital aspects of phone etiquette covered in our Telephone Etiquette and Soft Skills Training makes a great impact on customers. The business telephone etiquette displayed in organizations is indicative of the employees' willingness and ability to efficiently assist customers - both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization's customers making it a critical customer 'touch point' - an important aspect of Customer service training. Communication skills also play a big role in Telephone Etiquette.
What is telephone etiquette training?
Telephone etiquette training provides the skills necessary to have productive and impactful conversations. Communicating effectively through a phone is crucial for any company that depends upon customer service to increase sales or keep hold of its customer base.
It is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange. This is because virtual teams are the norm rather than the exception nowadays, and one of their primary channels of communication is the telephone.Read more
The training programs of MMM Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.Read More
Over these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.Read More
Use our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.Read More
"Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others." - Jack Welch. Leadership Training is about equipping the few to in return equip others all the while moving toward a unified common goal. In this article we will look at some important traits that the best leaders exhibit.
"Let us build up physical fitness for the sake of the soul." - Dr.Kurt Hahn
Kurt Hahn was a German educator whose philosophies are considered internationally influential. He founded ‘Outward Bound’ technology and paved the way for many outbound training methodologies and ideologies which are increasing in relevance and popularity as we speak. Read on to know how outbound training can make a monumental positive difference to your personal and professional productivity!
We have presentations of 18 soft skills programs that we conduct at MMM Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...Read More
"When you educate a man, you liberate a man." – Dr. Benjamin Carson.
Dr. Carson, a distinguished man of science and healing, the Director of the Pediatric Neurosurgery Division at the John Hopkins Hospital in Baltimore, talks about political correctness and how it can muzzle an entire nation. What is the point of an education if we do not voice our opinions on important issues?