Archive for the ‘Leadership Development’ Category

Customer Service – Going the extra mile

Our two year old daughter loves the pastries at the newly opened pastry shop. Their pastries were beyond doubt, the best and the customer service was remarkably good; kind service staff, with that endless, beaming smile and the smell of freshly baked bread as soon as you enter the doorway. I’d walk a mile just [...]

Stress – A leadership non-essential

The morning of June 12th 2010 started off uneventfully. I had not seen my dad for over a month and I waited in anticipation as I wanted to share some really exciting things with him. The day was not going fast enough for me. Suddenly the quiet was interrupted by the harsh ring of the [...]

Leadership – Asking the tough questions

Being a leadership coach I often have the privilege to be in the presence of future leaders. There is one question that I ask in every session, “Who is the leader that you emulate?” I get answers like, Gandhi, Martin Luther King, Nelson Mandela and disappointingly………… Hitler. It happens session after session. Regardless of how [...]

Follow your heart – Courageous Leadership

On December 1, 1955, when a White person got into the bus, Rosa Parks, a 42 year old Black woman refused to give up her seat at the front of the bus and move to the back. Today the action seems simple but not in 1955, when black people were treated like slaves and second [...]

Business Communication: Effective Questioning

Here is a well known anecdote that reinstates the importance of effective questioning in verbal communication: Two young men were walking home after having attended a religious service by a renowned priest. One man said to the other, “I wonder whether it would be alright to smoke while praying.” The other replied, “Why don’t you [...]

The Art Of Listening

Here is a witty story on an important aspect of communication – effective listening. In a small town, a police officer curbed a speeding motorist. After pulling over to the side, the man began, “Officer, I can explain…” “Quiet!” replied the police officer hastily, “I’m taking you in for speeding within residential limits”. The man [...]

Leadership – Sticking To Your Guns

Walt Disney needs no introduction. The famous founder of Mickey Mouse and co-founder of Walt Disney Productions was an influential thinker during his time. As a young boy, he developed a love and passion for drawing. The journey never stopped even after the setting up of the Walt Disney amusement park, where all his characters [...]

Emotional Intelligence – The Seed You Sow For A Fantastic Life

In this blog post, I would like to help readers understand an important aspect of Emotional Intelligence – life is what you think it to be. Read on… On May 29th, 1953, Sir Edmund Hillary became the first man along with Sherpa Tenzing Norgay to climb Mount Everest, the highest mountain peak at 29,000 feet. [...]

Emotional Intelligence – The Story Of Two Horses

Emotional Intelligence, today’s corporate buzzword, is a concept that is more concrete than abstract. When you open your eyes and start to think, there are a lot of instances, examples and anecdotes that will come to your mind with regards to it. Here is an excerpt of a short story that I recently read that [...]

Increasing Emotional Intelligence To Get The Best Out Of Life

Here is a story that helps to demonstrate the concept of Emotional Intelligence: There was once a dog that unknowingly entered into a room full of mirrors. Since it did not know that it was looking at its own reflection, it started to bark loudly, running from one mirror to another. It was really angry [...]