Shifting Mindsets

“If you don’t like something change it; if you can’t change it, change the way you think about it.”  – Mary Engelbreit

The story goes that many years ago two young boys went to spend their summers at their grandparents’ farm. Every morning the two boys would set out to explore the farm with their grandfather. They visited the vegetable fields, the local produce market, the hatchery, the flower beds, the fruit orchards and finally the stables. On entering the stable one of the two brothers screamed in disgust at the piles of dung and manure, at the stench and at the hay getting stuck in his hair and clothes and ran out of the stable as fast as his legs could carry him. The second boy raced through the stable barely able to contain his excitement at the thought of finding a pony!!

The first boy felt victimized by the circumstances and tried escaping from it, the second linked the circumstances to higher possibilities – whom do you identify with?

There are two primary mindsets that we can all identify with – the first one is the Victim Mindset where a person with this mindset constantly feels victimized by his circumstances, his work pressures, his boss, his family – just about everyone and everything in his life. The victim mentality sucks the life out of innovative energy and has an excuse for every situation. Victims are addicted to complaining. They spread negative energy and want others to take on the same victim mentality that they are attached to.

The second one is the Creator mindset where the mind is constantly looking for possibilities, is sure about what it wants to achieve and goes after the outcome with single minded devotion, diligence and dedication.  Not to be brought down by the situation these are people who ask themselves what they want and what they need to do to make their vision a reality.

The fundamental difference between these two types of mindsets is on where the person places their attention & focus – For victims the focus is on what they don’t want. Problems constantly preoccupy their lives and they fear the loss of control or loss of purpose.

Creators place their focus on what they do want. They keep their eyes on what they want rather than focusing on setbacks or obstacles. Often it is two steps forward and sometimes one step back. With each step the creator gets closer to and clearer about what they most want.

People who see themselves as victims feel victimized by everything – the economy, the pollution, lack of time, an illness in the family, a bad childhood…the list just goes on and on and on. Such people rarely rise to new heights in their organization. Most successful leaders have looked into the mirror, recognized a victim mindset, taken steps to shift theirs to a creator mindset and have gone on reach dizzying heights in their personal and professional lives.

If you begin to feel the victim mindset coming on make a powerful and conscious decision to ask yourself some tough questions – what did I do wrong? How am I responsible for the situation?

What outcome do I want? How do I get there? Now you are making a shift from problems and complaints to a clear goal and target. You are moving from a victim mindset to a creator mindset. This is an amazingly powerful shift – no one else in this world can do it for you – others can only point the way – the journey is yours and yours alone to make.

 

Leadership Development – Should it be about others or about you?

Recently I was running a leadership development program for a group of branch managers of a public sector bank. Repeated requests to turn off or put their cell phones on silent fell on deaf ears. As the session progressed one the issues that quite a few participants voiced was that it was hard to handle generation Y. They said that the new generation had very little respect for the seniors. At this point I asked the participants this question, “I have asked you many times to put your mobile phones on silent and you have not respected my wishes. Is it possible to get the respect of others when you are not doing the same?” There was pregnant silence.

What is leadership development? It is about choosing to live the life that others desire to follow. It is about being authentic and creating the desire in others to live in this authenticity. It is about embracing a life of values and these values being displayed in the smallest of your actions. Is this easy to do? Of course not! But living the life of a warrior is difficult but the life of a coward is decidedly easier. A life of mediocrity is simpler than a life of excellence. What are you choosing? What are you doing to stay on this path of continuous improvement?

“The greatest artist has no conception, which a single block of white marble does not potentially contain within its mass, but only a hand obedient to the mind can penetrate to this image.” -Michelangelo

Problem Solving Training, Business Leadership Training and Team Building Training– these are buzz words in developing leaders in the Training industry. But my point of view is that unless one decides to embark on a path of self-awareness and continuous development none of these trainings will have the desired effect.

Hence, I would like to conclude this blog by hoping that you have seen the wisdom in making a decision to be the leader that your people would love to emulate.

Online Training – A Platform for Leadership Development?

After 25 years of conducting face-to-face leadership training, one day I was introspecting on the new buzzword ‘Adaptive Leadership’. So I asked myself, “Am I an adaptive leader? With all the technological advances, am I hiding behind face-to-face training because it is in my comfort zone?”

So what are the issues that businesses are faced with today? Rapidly changing environments, overworked staff, attrition and the lack of time for leadership development. Online training………… I pondered; it will be able to provide the training amidst these challenges. But the thought of online training invoked a lot of negative emotions in me. I shrugged away the thought instantly. But as soon as I did this I quietly questioned the flexibility of my leadership.

But the universe has an amazing way of pushing you into your areas of discomfort. Two days later I was in my office when I got a call from a French woman who wanted to explore the feasibility of conducting online training for her staff from USA, Europe, Asia Pacific and India. I was candid about my fears about the efficacy. But she had done her homework and encouraged me to conduct a pilot.

And we did……. And I am glad we did because the audience thoroughly enjoyed it and could not stop talking about the benefits. This outstanding success led MMM Training Solutions to launch soft skills training using the online platform. The advantages are many and the most significant are: short sessions, lower training costs, trainees can do it from their desks, they can interact with their peers sitting in different parts of the world.

The main challenge is that the topics have to carefully chosen and the content has to be designed with careful attention to the fact that there is no video available. But as we ran the programs we saw clearly that the advantages far outweigh the disadvantages. Our French client summed it up when she simply said, “Superb”.

Come join us for our second free online training session, which we will be conducting on April 16th at 7pm Indian Standard Time. Space is limited so sign up at the earliest by sending your name and email id to administration@mmmts.com.

 

Empathy – A necessary trait

 

I heard a story yesterday that I wanted to share with the world. A group of salesmen were returning home after finalizing a multi-million dollar deal. The negotiations took longer than expected and they reached the airport without much time to spare. They grabbed their luggage and raced through the doors of the airport. In the rush, one of them caught the edge of an apple cart spilling the apples all over the sidewalk. However, even a moment’s delay would have caused them to miss the flight. They all continued without turning back.

The team heaved a sigh of relief when they got their boarding card and entered the flight. They were the last ones to enter and the air hostess moved to close the door. At that point one of them said, “Here is my wife’s number. Please inform her that I will be catching the next flight out. I have something important to do.” The puzzled co-workers did not get the time to question him before he ran out.

He wanted to ensure that the apples had been picked up. When he reached there, much to his amazement, very few of the apples had been gathered. People were rushing but no one seemed to notice the strewn apples. Suddenly he noticed the figure of a young girl, near the apple cart, huddled over and crying. He approached her and realized that she was about 16 years old and she was blind. She was the one who was selling the apples. She could not pick up the apples and was distraught. He was speechless. He reassured her that he would help her and started to collect the apples. A few of them had been damaged by the fall. He kept the damaged ones aside and stacked the good ones on the cart. Slowly the crying of the girl subsided.

After all the apples were picked up, he pulled out $40 as compensation for the damaged apples and handed it over to the girl. He apologized for his actions and started to walk away. All this time the girl had not said one word. In fact he wondered if she was mute as well.

After about 5 steps he heard a voice saying, “Excuse me sir. Are you Jesus?” Overwhelmed with emotion he did not turn back.

When I heard this story I was sad that no one had asked me this question till now.

Has anyone asked you this question? What have you done to deserve this honor? We would be delighted if you could share your story with us.

Do not stand on a high pedestal and take 5 cents in your hand and say, “here, my poor man”, but be grateful that the poor man is there, so by making a gift to him you are able to help yourself. It is not the receiver that is blessed, but it is the giver. Be thankful that you are allowed to exercise your power of benevolence and mercy in the world, and thus become pure and perfect. – Swami Vivekananda

Thought Leadership

 

Gautama Buddha, SriSri Ravishankar, BabaRamdev, JKrishnamurti, Paramahansa Yogananda, Maharishi Mahesh Yogi, Osho Rajneesh, Sathya Sai Baba, Srila Prabhupada of ISCKON fame – What common thread binds all of these big names – yes they are all spiritual gurus revered and followed by millions all over the world. Apart from this they have another amazing quality – their power to influence the thoughts of their followers – these are spiritual gurus whose kingdom far outreaches the geographical influence of any king or government stretching as they do from one corner of the world to the other. Their followers hail from diverse backgrounds – the common man, artists, politicians, world leaders, homemakers, children, drug addicts, the conscientious working man – the spectrum is really all encompassing.

As early as the 1920’s saw J Krishnamurti urging people to “reject authority particularly one that instructs you on thought”. The promise of freedom from thought instructing authority had thousands eating out of his hand!

These pied pipers of spirituality recognized many years ago the power of establishing the value of a thought or an idea in the minds of their followers. Vedanta, meditation, yoga, kriya, karma and dharma were tied together with the firm thread of “Thought Leadership”. Spiritual Gurus come and go, much like the flavor of the day, they remain in the minds of people for a while – what lives on is their power to influence the thoughts of their followers.

So what is “Thought Leadership”? It is the ability to sell an idea to a group of people – one does not necessarily have to have power, position or authority to display thought leadership. And the changes may not be initiated at the organizational level. The changes can be small scale at the team or group level. Thought leaders can demonstrate using a prototype or use logic and evidence to persuade people.

To be a thought leader a person must be the king of content – the stronger the content the lesser the effort to sell the idea – content, evidence and demonstrated usage will speak for itself. The credibility of their idea is the key to its acceptability. Thought Leadership is radically different from traditional top down leadership.

Let’s compare this to a journey – Traditional leaders define the destination, lay down the road map and sell tickets to reach there as well. Thought leaders on the other hand merely sell the tickets for the journey and allow people to get there on their own or with the help of facilitators, coaches and managers. They just promote a better way to get to the destination.

Thought Leadership ends when the target group accepts the idea. This is where the thought leader becomes a manager and starts to manage the implementation of the idea either on his own or with the help of other managers.

Thought Leadership requires a youthful rebellion and tremendous courage, bravery and conviction to charter new paths. Once a part of an organization’s culture Thought Leadership can add to the sustainability in the long term perspective. Folks go out there and break the mould..yet again!

The ‘Y’ in HAPPYNESS

In the movie ‘Pursuit of Happyness’ one of the characters wrote the word ‘Happiness’ on the wall but spelt it as ‘Happyness’. When questioned about using Y instead of I, he said that there should be no ‘I’ in Happyness there only should a ‘Y’. It took me a while to get the deeper meaning to the statement. After dwelling upon this for a while, I also agree that there should only be a ‘Y’. ‘Why is it so?’ I am sure you would wonder. Read on…………

Well let’s admit that there are metrics to measure just about every aspect of our lives – our money, our well being – physical health, emotional health, our success, economic security and now I’m told research and science is just a step away from measuring our life span as well.

Which brings me to a question – why are we scampering to collect metrics on these aspects? Does this indicate how happy we will be when we collate the information? Why do we need what we need – home, money, family, security, health?

A realization hit me one morning a few weeks ago as I was travelling to work – I had metrics to measure all the above aspects while I lacked any framework on measuring the single most powerful driving force – the desire to be happy.

Did I have reasons to be happy? I sure did – my husband was the tall handsome love of my life willing to support me in every possible way; I had two lovely children; I was a facilitator – cannot imagine doing anything else for a living; I had friends, family and my health…..

Then I started to ponder about the ‘Ys’ or ‘Whys’………..Why then was I snapping at the same people who I care about so deeply once too often? Why was getting dejected at the slightest setback-professional or personal? Why was I losing my temper too often and too easily? Is that how a happy person should react?

I thought long and thought hard and realized that if I could figure out the ‘Ys’ I could increase my feeling of happiness. Here are some of the changes I made in my life which resulted in me being a happier person:

  1. Eat and sleep in time – science has enough evidence to prove this affects how happy we can be.
  2. Hold on to your anger – Every irritation does not have to be aired as soon as you start to sense it – this only adds to bad feelings. Allow your irritation to dissipate a little and might be that as time passes you might feel that you need not air it at all.
  3. Enjoy the fun of failure – People who are happy are the ones who dared to do things differently. As Shiv Khera says “Successful people don’t do different things, they do things differently.” Challenge yourself to learn and explore. Failure and success are mere byproducts – the satisfaction of having tried has no equal.
  4. Money can buy happiness – Using your money to be closer to your loved ones, to buy products that will increase your efficiency and productivity – the list could be endless. Go ahead splurge wisely and make others and yourself happy.
  5. Exercise to be happy – there is enough evidence to prove that even a ten minute walk can boost your mental and psychological health.
  6. Let the second best be good enough – In life it may not be always possible to get the best – no point in fretting over choices available or choices made.
  7. Give a thing only as much importance as it deserves – this is entirely from your life’s perspective and never from anyone else’s.
  8. Act – Reflect on what will make you happier and take concrete steps to get closer to whatever makes you happy

This won’t take forever to garner and it is totally worth it!

Creating Leadership Readiness Through Animated Movies

 Where do the best learning’s take place – in schools? In colleges? At home? At work??

 Well the best learning takes place in a movie hall – specially when we watch movies of the animated kind – have you ever noticed how these creatures we call animals so beautifully mirror thoughts, actions, behavior, attitudes and morals as recorded in different faiths – they are perfect teachers – from whom we can glean a wealth of insights on human behavior.

 Animals for centuries have been used to depict life’s lessons and the inevitable truths in a magical way. For many decades now we have experiences this magic through animated films. These films inspire charm and teach in ways that live -people films, limited by shackles of reality, struggle to do.

 Let’s talk about Cinderella – Once the magic of the fairy tale wears off what life lessons are we left with to ponder over?

 Cinderella had a step mom who made the devil scurry home to finish his housework before he dared any devilry – what did she do about it? Did we ever hear her complain – not one whimper from those pretty lips. It is so commonplace to complain, lament and lash out at the world for our miseries – Cinderella was the epitome of quiet strength and beauty. Harsh treatment and harsher words did not deter her commitment to her responsibilities – heck she even made the most of her adversity by daring to dream.

 Cinderella teaches us an invaluable lesson – persist with the cards life has dealt you with and you will find gold at the end of the rainbow. It also teaches us the priceless worth of forgiveness – Beauty is a treasure but graciousness is truly priceless. If she could forgive her step sisters and step mother at the end of the story, we can surely try to forgive to build and further relationships.

 Persist..One day a prince will appear who will help us flourish into the princess we always were.

 Lots of hard work, a little patience and the clock striking twelve will definitely not turn our carriage back into a pumpkin!

Leading from the Back – Kalaam’s Leadership Experience

“The idea is that leadership at its most fundamental is about moving people in a certain direction—usually through changing the direction of their thinking and their actions. And the way to do that is not necessarily by charging out front and saying, “Follow me,” but by empowering or pushing others to move forward ahead of you. It is through empowering others that we impart our own leadership or ideas. It is valuable in every arena of life.”
– From the book ‘Mandela’s way’ by Richard Stengel
When reading this quote I was reminded of an incident that Abdul Kalaam refers to when he talks about how he learnt to handle failures.
In 1973 Kalaam was given the responsibility to put India’s ‘Rohini’ satellite into orbit by 1980. The launch date was August 1979. Journalists from all over the world were present at ISRO’s satellite launch range to record this great event. The air was pregnant with anticipation. Everything seemed to be going according to plan. But suddenly, four minutes before the launch, the computers started to send out warnings recommending that the launch should be aborted. The team was puzzled. Kalaam conferred with his experts who reassured him that there was no reason for concern. Kalaam made the fateful decision to bypass the computer and proceed with the launch. In the first stage, everything worked fine. But shortly after, the satellite plunged into the Bay of Bengal.

Kalaam had no time to deal with his own feelings; he had the difficult job to face the unforgiving press. Just as he was bracing himself for this ordeal, Prof. Satish Dhawan, Kalaam’s boss told Kalaam that he will conduct the press conference himself. He took responsibility for the failure — he said that the team had worked very hard, but that it needed more technological support. He assured the media that in another year, the team would definitely succeed.

Kalaam was moved by two things – Dhawan’s willingness to take responsibility for the failure and also the immense trust that he had in Kalaam.

The next year, in July 1980, the satellite was successfully launched. The whole nation was jubilant. Again, there was a press conference. This time Prof. Dhawan asked Kalaam to conduct the press conference – Dhawan wanted Kalaam to be visible at the time of success.
Kalaam states that this was the most important management lesson that he has learned in his life – “How to lead from the back.”

Leaders – How Clean is Your Window?

It was raining very heavily and the little restaurant where I was having dinner was very crowded. All the tables were occupied and some hungry customers were waiting for their turn. Some children were crying as they had to wait and the harassed waiters were hurrying to serve the diners.

Amidst all this confusion there was one waiter called Chandran who was serving everyone with a smile. His communication skills were fairly advanced. He was serving each customer according to their need, carefully listening to each order, checking his understanding and then executing the order. But Chandran’s smile was short lived as very soon there was a huge commotion at one end of the restaurant. One angry diner had flung his plate across the room and was screaming at him.

All eyes turned to that part of the room. It was surprising to see that Chandran was involved in this situation. As a regular diner I had always admired Chandran for his skill at customer service. Always polite and quick to serve the customers, he was indeed very popular with everyone. In fact he had also very recently received the “Employee of the Month” award from his employers. So what was going wrong?

The customer was actually accusing Chandran of physically assaulting his little son. The manager rushed to the spot and, after pacifying the customer, got to the bottom of the issue. Most of the people around also had seen Chandran drag the little boy across the room but what was Chandran’s version?

Then we came to the final truth. Unnoticed by the parents the little boy was playing with a fan that was kept nearby. As Chandran was passing by he noticed that the child was pushing his fingers dangerously close to the fan. Chandran quickly dragged him away from danger. A moment’s delay would have had dire consequences. Instead of thanking him these parents were shouting at him!

The attitude displayed in this situation reminded me of something that I had recently read:

“And so it is with life. What we see when watching others depends on the purity of the window through which we look.” – Author Unknown

When we look through a dirty window the world outside looks dirty and when we clean the window and look through it, the world outside is a beautiful world. The window we look through is really the perception we have of people and situations.

If only those parents could clean their window and look at the situation. Instead of shouting at him they would be thanking him for saving their little boy!

“We see the world not as is but as we are. By improving, refining, and defining who we are, we see the world from the highest, most enlightened perspective”.

- Robin Sharma in Leadership Wisdom

Leadership… Pointing the way.

Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always.  “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen.

Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident lady.  She handled even the most complicated questions with ease. Her enthusiasm was initially infectious; however, as the day progressed it became burdensome to the others. As the facilitator, I set some firm limits but she paid no heed to them.

As the leader of her team was she displaying good leadership traits?

“The real leader has no need to lead – he is content to point the way.” – Henry Miller

Half way through the session I was forced to give her some very direct and open feedback. She was not allowing any one to learn and in the process not learning herself. Her behavior was disrupting the session and demoralizing the others.

I also spent time with her alone and sensitized the need for her to change her attitude and behavior. Although she broke down once, she took all the feedback very bravely.

“Truly great leaders spend as much time collecting and acting upon feedback as they do providing it.” – Alexander Lucia.

She started allowing others to speak and gradually started giving more understanding and gaining respect. By personal example she proved her love for her team by acting upon the feedback. She implemented the suggestions given to her as feedback

And so was born a Leader who understood Leadership as pointing the way.