Soft Skills Training

Retail training refers to training that caters to improving the effectiveness of employees in the retail industry. Customer Service Training and Sales Training are our core focus areas.

The global retail industry, otherwise referred to as the FMCG industry, has been growing at a brisk pace during the past few decades. It has grown at a brisk pace with a Compound Annual Growth Rate (CAGR) of 7.7% during 2001 – 2006, and is set to grow at an optimistic rate in the coming years. With this boom in the retail market segment, there is increased competition and emphasis on the fact that customer is king.

In the Retail training conducted by MMM Training Solutions, we have tailor-made our various Soft Skills Training programs and Soft Skills Training Material to suit the retail industry.

The Retail Training programs conducted by MMM Training Solutions normally has a minimum duration of 24 hours (3 days).

To impart retail skills, we cover the following vital aspects:

• Customer Service Training
  An important aspect of Retail Training, our Retail Customer Service Training helps employees to accrue customer delight. The touch-point for a retail organization are its employees – if the service provided is appropriate, the organization would gain from loyalty and repeat sales.
• Communication Skills Training
  While interacting with a customer, it is necessary to communicate in a clear and simple manner. This Retail Marketing Training module, therefore, covers the various aspects involved in making customer interaction a success.
• Voice and Accent Training and English Language Training
  We decided to incorporate these two modules to help our participants training in retail to increase their comprehendability and understanding of customer interaction. There will definitely be an increase in sales and customer satisfaction, if there exists a smooth flow of communication and involvement.
• Sales Training
  Our Sales Skill Training covers important step-by-step instructions as to how to convert a prospect into a sale without being offensive.

Through our focused, activity based learning style, we help our participants to understand the intricacies involved in the retail industry. Add to this our talented and experienced trainers who have vast domain expertise in the field – and you have a winning combination that will accelerate the progress of your organization in the desired direction.