Specializing in creating and providing training for specific organizational needs:

• Created and conducted Soft Skill Training for Dun and Bradstreet, Chennai comprising of a series of workshops focused on increasing productivity in the work environment.
• Created and conducted the ‘Empowered Consultant’ 3 day workshop for Temenos in Shanghai and Bangkok.
• Created and conducted Soft Skill Training for THARAM Call Centers comprising of Customer Service, Communication, American Culture,
• English Grammar, Handling Irate Customers, and Accent· Neutralization.
• Created and conducted the ‘Empowered Consultant’ workshop for Temenos, Singapore. This comprised of Negotiation Skills, Managing Customer Expectations, Handling Irate Customers & Team Dynamics.
• Created and conducted the ‘Personal Effectiveness’ workshop for Dun· & Bradstreet.
• Created and trained on Communication Skills, Customer Service, Interviewing Skills, Motivational Training, Developing Effective Sales Techniques for Summit HR Worldwide
• Created and trained on Communication Skills, Customer Service, Stress Management, Time Management and Personality Development for CAMS
• Created & trained on Communication Skills, Customer Service, Stress Management, Time Management and Personality Development for CalSoft
• Created and trained on Communication Skills for D.G. Vishnav College
• Created, customized & trained-the-trainers on Soft Skills for Microsoft (Sutherland)
• Created and conducted training on Time Management for Upper Management for Borg Warner
• Created and conducted training on Stress Management for 200 employees of CISF (Central Industrial Security Forces)
• Created and conducted training on Soft Skills for 24/7 Customer. Components included:
• American Culture
• Accent Neutralization
• Customer Service
• Communication Skills
• Telephone Etiquette
• Shift Lag Syndrome
• Time Management
• Stress Management

Planned and implemented the creation of an e-commerce website containing 1400 products pertaining to integrative medicine.

• Created business plan
• Located people with the apt talent
• Conducts market surveys for the products on the internet
• Plans and implements various e-marketing strategies
• Handles the ongoing financial planning, tracking and budgeting
• Interfaces with the customers to answer product questions
• Created and manages the toll free number
• Organized seminars to present information about the products

Worked with the management team to create and develop the business infrastructure that was mandated by the business expansion and acquisition of new businesses.

Also involved in directly supervising and training the clinical staff.

Major Areas of Training:

• Conflict Resolution Skills
• Stress Management
• Counseling Techniques
• Negotiation Skills
• Change Management

Worked with the management team to create new manuals, policies and procedures, clinical forms that adhere to the standards, and fiscal policies that reflect the future goals of the agency. Also involved in directly training the staff or “training the trainer” and creating all the necessary materials.

Created systems to ensure that the functioning of the agency met the standards and expectations of accrediting organizations like JACHO and ODADAS and ODMH.

Major Areas of Training:

• Conflict Resolution Skills
• Stress Management
• Counseling Techniques
• Negotiation Skills
• Change Management

Project lead for new business development. The objective was to increase the business volume by 200% over a 4-year period. This entailed conducting an industry analysis, market research and focus groups. Designed and implemented an effective marketing program within the budgetary constraints. The program included designing brochures, identifying the most effective media channels and meeting with potential referral sources.

The result was a 300% increase in referrals over a 4-year period - 100% greater than expected.Single-handedly planned, organized and implemented a successful seminar as part of the marketing initiative. A limited budget created the opportunity for fund raising. Two TV stations covered the event. All four presenters were nationally acclaimed in their field of work.

Managed the performance and activities of the clinical staff. Responsible for recruiting, hiring and retention of the clinical staff. Developed policies and procedures to enhance the effectiveness of the organization. Continually exceeded expectations of increase in business volume and profit by identifying ways of reducing expenses, striving to improve customer care and reducing staff turnover.

Developed and conducted coaching sessions for adults and children in high stress situations. The focus was on developing effective interpersonal, communication, negotiation and conflict resolution skills.

Supervised and managed the activities of the crisis team that responded to emergency calls that consisted of physically or sexually abused children, rape victims, suicide attempts and the like. Worked as part of the team to provide crisis intervention services. Designed and implemented training for staff aimed at increasing the effectiveness of the services. Redesigned the existing crisis intervention module to provide a more efficient response.

Developed new referral and response management system, which impacted the entire organization. The objective was to handle the referrals more effectively so that the response time could be lowered by 30% to ensure that proper care was being administered, reduce internal inefficiencies and increase customer care. Activities included creating better ways to identify the nature of the call, staff training and addressing change management issues within the organization. The result was an initial lowering of response time by 25% and after a year of the implementation the response time was further lowered by 10%.

Improved work quality as a member of the Quality Assurance Team. Was part of the Peer Review team. Created systems to ensure that the functioning of the agency met the standards and expectations of review boards like JACHO and ODADAS.Involved in recruiting, hiring, retention and training of staff.

Held workshops to train parents, teachers and social workers to improve their responses under crisis situations.

Attained a Bachelors degree in Psychology. Stood among the top 10 in the state and was awarded full scholarship to a prestigious university for graduate education. During this time was involved in theatre and women’s issues.