The ITIL® Foundation Certification:
In today’s global business community, organizations now aim to optimize IT investments and improve the effectiveness of IT resources in order that they seamlessly align with business requirements. This is done while keeping the needs of the customer in mind. This ITIL® training comprises of a general overview of the ITIL® framework that is designed to provide familiarity with the best practices of IT Infrastructure Library (ITIL®) for IT Service Management. It includes covering the concept, objectives, benefits and terms needed to understand the essentials.
ITIL® V2 Foundation Certification Course
Course Description:
This intensive 2 day course introduces learners to ITIL®, ITSM and the key processes, which are part of the ITIL® Best Practices Framework. It introduces the concepts of IT Service Management (ITSM) and how to apply the IT Infrastructure Library (ITIL®) Service Support and Service Delivery principles within an IT department/organization.
Course Objectives:
At the end of this course, participants will be able to identify:
Course Material:
A comprehensive workbook and other necessary materials necessary for the class
ITSM Training at MMM Training Solutions:
In the wake of increasing focus on business customer-centricity, we at MMM Training Solutions (MMMTS), the leading Soft Skills Training Consultancy in India, now offer organizations with the benefits of training in ITIL® Service Management.
This has come at a time when organizations are required to function at optimum at all times, for which customer delight is absolutely imperative. We realize that in order for an organization to be successful, its employees need to appreciate their organization’s IT (Information Technology) from a customer’s perspective. This understanding when augmented by soft skills, definitely, leads to organizational excellence. Hence, our mission of creating excellence has led us into ITIL® Service Management.
The success of MMMTS can be attributed to two primary reasons:
a) The first is the experience and passion of our trainers, and
b) The second is the efficacy of the training
