The Business Email Writing and Communication
Skills Training conducted by MMM
Training Solutions teaches the established rules for effective
business writing and
business email etiquette.
It is important that companies should have established rules
for business email etiquette. In today’s
business world, a large amount of communication is handled via
email which is sent to different parts of the world. Hence Email
Etiquette Training should be an important part of organizational
learning and communication skills training.
Many companies send email replies late or not at all, or send
replies that do not actually answer the questions asked. If your
company is able to deal professionally with email, it will contribute
greatly to giving you the competitive edge. Moreover by educating
employees as to what can and cannot be said in an email, you can
protect your company from irate customers and awkward liability
issues.
Effective business writing has been proven to
have a direct impact on productivity. A Pitney Bowes study concluded
that the average office worker on a daily basis sends and receives:
36 email messages; 52 phone messages; 36 pieces of old-fashioned
regular mail; 14 faxes; and eight pager messages. Many of these
forms of communication were not even available a few years ago.
Technology is progressing so fast that it takes all we can do
to keep up with the latest gadgets.
"By requiring employees to use appropriate, businesslike
language in all electronic communications, employers can limit
their liability risks and improve the overall effectiveness of
the organization’s e-mail and Internet copy in the process."
– Excerpt from 'Writing Effective E-mail',
by Nancy Flynn and Tom Flynn.
Below are listed some of the important components of the Business
Email Writing Program conducted by MMM
Training Solutions:
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