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  Business Email Writing  
 
Business Email Writing Training Business Email Writing Training
 
   

Business Email Writing

   


The Business Email Writing and Communication Skills Training conducted by MMM Training Solutions teaches the established rules for effective business writing and business email etiquette.

It is important that companies should have established rules for business email etiquette. In today’s business world, a large amount of communication is handled via email which is sent to different parts of the world. Hence Email Etiquette Training should be an important part of organizational learning and communication skills training.

Many companies send email replies late or not at all, or send replies that do not actually answer the questions asked. If your company is able to deal professionally with email, it will contribute greatly to giving you the competitive edge. Moreover by educating employees as to what can and cannot be said in an email, you can protect your company from irate customers and awkward liability issues.

Effective business writing has been proven to have a direct impact on productivity. A Pitney Bowes study concluded that the average office worker on a daily basis sends and receives: 36 email messages; 52 phone messages; 36 pieces of old-fashioned regular mail; 14 faxes; and eight pager messages. Many of these forms of communication were not even available a few years ago. Technology is progressing so fast that it takes all we can do to keep up with the latest gadgets.

"By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization’s e-mail and Internet copy in the process."

– Excerpt from 'Writing Effective E-mail', by Nancy Flynn and Tom Flynn.

Below are listed some of the important components of the Business Email Writing Program conducted by MMM Training Solutions:

  • E-mail Etiquette
    • General etiquette
    • Sending effective messages
    • Form and tone of the messages
    • Responding to messages
    • Organizing the different parts of an email:

     Greeting  Enclosures
     Closing  CC & BCC
     Subject Line  Screeen Appearance
     Spacing  Font
     Replying  Flaming

    • Writing simple and short messages
    • Using bullets and lists
    • Using expressions that create impressions

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Trainers! Are you looking to augment value based experiential learning of your participants in your training programs?

We introduce our customizable and reusable Training Objects. They focus on 4 areas – business cases, role plays, games and exercises. These are the fun-filled and thought-provoking activities that stimulate learning and hold the audience captivated in a training program.

We at MMM Training Solutions have used our invaluable experience as seasoned trainers to create apt and relevant activities that are guaranteed to enhance learning and retention in adult learners.

We have numerous training objects that are relevant to various aspects of Communication Skills Training.

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