It is important that companies should have established rules for
business email etiquette. In today’s business
world majority of communication is handled via email which is
sent to different parts of the world. Hence Email Etiquette
Training should be an important part of organizational
learning.
Many companies send email replies late or not at all, or send
replies that do not actually answer the questions asked. If your
company is able to deal professionally with email, it will contribute
greatly to giving you the competitive edge. Moreover by educating
employees as to what can and cannot be said in an email, you can
protect your company from irate customers and awkward liability
issues.
A Pitney Bowes study concluded that the average office worker
on a daily basis sends and receives: 36 email messages; 52 phone
messages; 36 pieces of old-fashioned regular mail; 14 faxes; and
eight pager messages. Many of these forms of communication were
not even available a few years ago. Technology is progressing
so fast that it takes all we can do to keep up with the latest
gadgets.
’By requiring employees to use appropriate, businesslike
language in all electronic communications, employers can limit
their liability risks and improve the overall effectiveness of
the organization’s e-mail and Internet copy in the process’
– Excerpt from ‘Writing Effective E-mail’,
by Nancy Flynn and Tom Flynn.
Below are listed some of the important components of the Email
Etiquette Training: