Conflict Resolution

Our Conflict Resolution Training & Assertiveness Training contain powerful conflict resolution techniques - negotiation, assertiveness and persuasion - and significantly help improve workplace conflict resolution.

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important and essential. The importance of this skill has mandated us to add it to our leadership programs.

Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company's bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing Problem Solving Techniques to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

MMM Training Solutions Conflict Resolution Skills Training program provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution - Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

Below are listed some of the important components of the workshop:

Conflict Resolution Techniques:

WIN/WIN Approach
Managing Emotions
Negotiation Skills
Assertiveness Skills
Persuasive Skills
Outcomes:
- Increased employee morale
- Increased employee productivity
- Increased employee communication
- Increased customer satisfaction
- Increased customer base
- Increased profitability