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  Communication Skills Training  
 

Communication Skills Training Material:


 Communication Skills Training

Overview:

MMM Training Solutions offers customized communication skills training through training courseware and training materials.

An increasing number of organizations in today’s business world are making it mandatory that their employees undergo communication skills training as it has been found to directly impact productivity. Improved communication skills help to reduce the redundant and non-productive time that is exists as a result of the lack of proper structure of communication. Interpersonal communication skills help to improve employee relationships and encourages a congenial working environment.

Our training courseware identifies important workplace communication skills that help trainers impart the specific knowledge to the employees.

Benefits:

After this training, one will be able to:

  • Understand Communication Dynamics
  • Understand and Improve non verbal communication
  • Develop Effective Listening skills
  • Understand Active listening vs. Passive listening vs. Reflective Listening
  • Use Positive Reinforcement
  • Improve the effectiveness of your communication
  • Understand how to structure information that is communicated
  • Keep communication concise and to the point
  • Dealing effectively with customers

Training Topics:

Understanding communication

The emphasis of this communication skills training will be in the following areas:

  1. Verbal Communication (Includes both spoken and written forms)
  2. Non-verbal communication – (Understanding Body Language)
  3. Listening skills (Active, Passive and Reflective Listening)

Verbal Communication

  • Probing Skills
    • Open-ended Questions
    • Close-ended Questions
    • Counter-productive questions
  • Paraphrasing
  • Summarizing

Non-verbal Communication

  • Smiling
  • Posture
  • Handshake
  • Eye Contact

Listening Skills

  • Active Listening
  • Reflective Listening
  • Passive Listening

 The art of conducting effective conversations

Telephone Etiquette

  • Important components of a dialogue:
    • P - Pitch
    •  I - Inflection
    • T - Tone
    • C - Courtesy
    • U - Understanding
    • R - Rate of speech
    • E - Enunciation
  • Asking the right questions
  • Developing effective probing skills
  • Dealing with a difficult conversation

Conference Call Etiquette

  • Ground rules for conference calls
  • Making introductions
  • Punctuality
  • Do's and don'ts on conference calls
  • Using the 'Mute' function

Team Meeting Etiquette

  • Meeting agenda
  • Meeting roles
    • Who facilitates
    • Who attends
    • Who minutes
  • Minutes of meetings
  • Meeting timelines
  • Meeting follow up

Training Methodology:

  • PowerPoint Presentation
  • Role Plays
  • Games and Group Activities

What You Get in our Soft Skills Training Courseware
 
 
 
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