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  Communication Skills Training  
 

Communication Skills Training Material:


 Communication Skills Training Communication Skills Training

Overview:

MMM Training Solutions offers customized communication skills training through training courseware and training materials.

An increasing number of organizations in today’s business world are making it mandatory that their employees undergo communication skills training as it has been found to directly impact productivity. Improved communication skills help to reduce the redundant and non-productive time that is exists as a result of the lack of proper structure of communication. Interpersonal communication skills help to improve employee relationships and encourages a congenial working environment.

Our training courseware identifies important workplace communication skills that help trainers impart the specific knowledge to the employees.

Benefits:

By the end of this program, participants will be able to communicate more effectively by:

  • Listening in a more effective way
  • Using questions more productively
  • Reading and using body language more productively
  • Conducting more effective conversations

Training Topics:

Understanding communication

  1. What is communication?
  2. The communication process
  3. Activity: 6 simple questions
  4. Exercise: Focus

Verbal Communication

  • Rules for communication
  • Exercise: Follow the instructions
  • Probing Skills
    • Open-ended Questions
    • Close-ended Questions
    • ounter-productive questions
  • Exercise: Who are you?
  • Spoken Communication
    • P – Pitch
    • I – Inflection
    • C – Courtesy
    • T – Tone
    • U – Understanding
    • R – Rate of speech
    • E – Enunciation

Listening Skills

  • Activity: Listening Exercise
  • Types of listening:
    • Passive Listening
    • Active Listening
    • Reflective Listening
  • Exercise: Distractions
  • 7 good listening practices

Non-verbal Communication

  • Smiling
  • Posture
  • Handshake
  • Tone of voice
  • Eye Contact

Conference Call Etiquette

  • Ground rules for conference calls
  • Making introductions
  • Punctuality
  • Do’s and don’ts on conference calls
  • Using the ‘Mute’ function

 Team Meeting Etiquette

  • Meeting agenda
  • Meeting roles
    • Who facilitates
    • Who attends
    • Who minutes
  • Minutes of meetings
  • Meeting timelines
  • Meeting follow up

Conference Call Etiquette

  • Ground rules for conference calls
  • Making introductions
  • Punctuality
  • Do's and don'ts on conference calls
  • Using the 'Mute' function

Role Play: The Accomplished Employee

Training Hours:


The Business Etiquette and Personal Grooming Program will be 16 hours

 

What You Get in our Soft Skills Training Courseware
 
 
 
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