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BUSINESS ETIQUETTE

Workshop OutlineTraining PlanModule Demo

Case Study

The Business Etiquette and Professional Training conducted by MMM Training Solutions as part of its Leadership training programs focuses on teaching business etiquette that is essential for participants to make a good first and lasting impression in the international business environment.

With the expansion of the global marketplace, organizations are increasingly conducting Cross Cultural Training. This has brought about a need for the increase in awareness about business etiquette that exists in various cultures, especially telephone etiquette and email etiquette. Hence global business etiquette is the core part of our professional training program.

   
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Etiquette Training is one of our most highly sought after programs as the multi-national companies that lack of knowledge of global etiquette can have disastrous results on customer service. Our etiquette training is very effective as the trainers have worked in various cultures and have experienced different business cultures themselves.

Our Business Etiquette Training program focuses on presenting oneself with finesse and making others comfortable in a business setting. This program also has a component of Personal Grooming that is targeted at young professionals who are just entering a business environment.

Professional Etiquette

MMM Training Solutions offers Business Etiquette and Personal Grooming Training Program that focuses on the following areas:

   
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  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance
  • Using Powerful Body language
  • Using the right speech and tone of voice
  • Meeting / Conference Call/ Chat Etiquette
  • Business telephone etiquette
  • Business Email Writing

Business Etiquette Training Workshop Outline

Greater awareness of grooming and etiquette skills will help you to increase your poise and confidence. This will significantly change the impact that you have in any formal, professional and social situations.

The Benefits are:

  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance

Training Topics:

  • Social Graces, Etiquette and Body language:
    • Making a Great First Impression:

      • How to present yourself to people
      • How to make proper introductions, Paying & Receiving Compliments, Small Talk & Networking
      • Developing Your Professional and Personal Image
      • Managing Different Personalities
    • Greeting and Introductions

      • Greeting Components
      • The Protocol of Shaking Hands
      • Introductions
      • Introductory Scenarios
      • Addressing Individuals
    • Body Language:

      • Understanding body language and its significant role in communication
    • Etiquette of Dressing:

      • The do’s and don’t in dressing
      • Understand various dress codes for different occasions
      • Clothes and Corporate Culture
      • Personal Props and Accessories for Men and Women
    • Cell Phone Etiquette

    • Business Card Etiquette

    • Behavior outside the workplace

      • Office parties
      • Client invitations
      • Entertaining customers
      • In the pub after work
    • International Business Protocol

      • Corporate Protocol
      • Languages
      • Dress Codes
      • Forms of Address
      • Greetings
      • Social Situations
      • Dining Do's & Don'ts
      • Tipping
      • Gift Giving
    • Multi-cultural Challenges

      • Multi-cultural Etiquette
      • Examples of Cultural Insensitivity
      • Cultural Differences and their Effects on Business Etiquette
    • E-Mail Etiquette

      • General etiquette
      • Sending effective messages
      • Form and tone of the messages
      • Responding to messages
      • Organizing the different parts of an email:

Greeting

Enclosures

Closing

CC & BCC

Subject Line

Screen Appearance

Spacing

Font

Replying

Flaming


MMMTS Training Methodology:

  • PowerPoint Presentation
  • Role Plays
  • Games and Group Activities

Case Study

Workshop OutlineTraining PlanModule Demo

View our Soft Skills Training Material on Business Etiquette

All content on this website is written by Pramila Mathew.