BPO Training

Our BPO Training and ITES Training Programs focuses on a wide array of skills required to function productively in the present Indian environment of flourishing BPO companies and IT Enabled Services.

With the growth of the BPO and ITES sector in India, there has been a steep rise in the demands for training at the foundation and managerial levels. We recommend that BPO/ITES training in India be outsourced as the skills required, such as Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a highly specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.

MMM Training Solutions uses its extensive experience of working in and interacting with BPO/ITES organizations both in India and abroad. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to enable trainees to enjoy their ‘learning journey’.

The BPO training and ITES training program conducted by MMM Training Solutions primarily cover the following areas:

• Business Email Writing
• Telephone Etiquette
• Customer Service Training
• Voice and Accent Training
• Business Writing Training
• English Language Training
• Communication Skills Training
• Cross Cultural Training

Below are a few BPO/ITES organizations for whom we have conducted training:

• Sancombank
• Cognizant
• Calsoft
• L&T Infotech
• Standard Chartered bank
• Standard Chartered Scope International
• TATA Communication
• Sutherland
• Allsec Technologies
• SUMMIT
• 24/7 Customer