Leadership Training and Development – What is it about?

Leadership Training and Development – What is it about?

Recently I was running a leadership development program for a group of branch managers of a public sector bank. Repeated requests to turn off or put their cell phones on silent fell on deaf ears. As the session progressed one the issues that quite a few participants voiced was that it was hard to handle generation Y. They said that the new generation had very little respect for the seniors. At this point I asked the participants this question, “I have asked you many times to put your mobile phones on silent and you have not respected my wishes. Is it possible to get the respect of others when you are not doing the same?” There was pregnant silence.

What is leadership training and development about? It is about choosing to live the life that others desire to follow. It is about being authentic and creating the desire in others to live in this authenticity. It is about embracing a life of values and these values being displayed in the smallest of your actions. Is this easy to do? Of course not! But living the life of a warrior is difficult but the life of a coward is decidedly easier. A life of mediocrity is simpler than a life of excellence. What are you choosing? What are you doing to stay on this path of continuous improvement?

Problem Solving Training, Communication Training and Team Building Training– these are buzz words in developing leaders in the training industry. But my point of view is that unless one decides to embark on a path of self-awareness and continuous development none of these trainings will have the desired effect.

Michelangelo who sculpted ‘David’ – a 17 foot robust statue sculpted out of one block of marble with only a chisel and a hammer – had this to say when he was asked how he was able to make such a perfect piece, “Every block of stone has a statue inside it and it is the task of the sculptor to discover it.”

As managers, you are the sculptors who have to see the David in each one of your team members. You have to see their inherent potential, which even they are not aware of and awaken it to be productive. How can you carry this colossal responsibility if you do not live your life authentically?

Hence, I would like to conclude this blog by hoping that you have seen the wisdom in making a decision to be the leader that your people would desire to emulate. Personal development is the focus of the Leadership Training programs that are conducted by MMM Training Solutions.

Creating Leadership Readiness Through Animated Movies

 Where do the best learning’s take place – in schools? In colleges? At home? At work??

Well the best learning takes place in a movie hall – specially when we watch movies of the animated kind – have you ever noticed how these creatures we call animals so beautifully mirror thoughts, actions, behavior, attitudes and morals as recorded in different faiths – they are perfect teachers – from whom we can glean a wealth of insights on human behavior.

Animals for centuries have been used to depict life’s lessons and the inevitable truths in a magical way. For many decades now we have experiences this magic through animated films. These films inspire charm and teach in ways that live -people films, limited by shackles of reality, struggle to do.

Let’s talk about Cinderella – Once the magic of the fairy tale wears off what life lessons are we left with to ponder over?

Cinderella had a step mom who made the devil scurry home to finish his housework before he dared any devilry – what did she do about it? Did we ever hear her complain – not one whimper from those pretty lips. It is so commonplace to complain, lament and lash out at the world for our miseries – Cinderella was the epitome of quiet strength and beauty. Harsh treatment and harsher words did not deter her commitment to her responsibilities – heck she even made the most of her adversity by daring to dream.

Cinderella teaches us an invaluable lesson – persist with the cards life has dealt you with and you will find gold at the end of the rainbow. It also teaches us the priceless worth of forgiveness – Beauty is a treasure but graciousness is truly priceless. If she could forgive her step sisters and step mother at the end of the story, we can surely try to forgive to build and further relationships.

Persist..One day a prince will appear who will help us flourish into the princess we always were.

Lots of hard work, a little patience and the clock striking twelve will definitely not turn our carriage back into a pumpkin!

Leaders – How Clean is Your Window?

It was raining very heavily and the little restaurant where I was having dinner was very crowded. All the tables were occupied and some hungry customers were waiting for their turn. Some children were crying as they had to wait and the harassed waiters were hurrying to serve the diners.

Amidst all this confusion there was one waiter called Chandran who was serving everyone with a smile. His communication skills were fairly advanced. He was serving each customer according to their need, carefully listening to each order, checking his understanding and then executing the order. But Chandran’s smile was short lived as very soon there was a huge commotion at one end of the restaurant. One angry diner had flung his plate across the room and was screaming at him.

All eyes turned to that part of the room. It was surprising to see that Chandran was involved in this situation. As a regular diner I had always admired Chandran for his skill at customer service. Always polite and quick to serve the customers, he was indeed very popular with everyone. In fact he had also very recently received the “Employee of the Month” award from his employers. So what was going wrong?

The customer was actually accusing Chandran of physically assaulting his little son. The manager rushed to the spot and, after pacifying the customer, got to the bottom of the issue. Most of the people around also had seen Chandran drag the little boy across the room but what was Chandran’s version?

Then we came to the final truth. Unnoticed by the parents the little boy was playing with a fan that was kept nearby. As Chandran was passing by he noticed that the child was pushing his fingers dangerously close to the fan. Chandran quickly dragged him away from danger. A moment’s delay would have had dire consequences. Instead of thanking him these parents were shouting at him!

The attitude displayed in this situation reminded me of something that I had recently read:

“And so it is with life. What we see when watching others depends on the purity of the window through which we look.” – Author Unknown

When we look through a dirty window the world outside looks dirty and when we clean the window and look through it, the world outside is a beautiful world. The window we look through is really the perception we have of people and situations.

If only those parents could clean their window and look at the situation. Instead of shouting at him they would be thanking him for saving their little boy!

“We see the world not as is but as we are. By improving, refining, and defining who we are, we see the world from the highest, most enlightened perspective”.

– Robin Sharma in Leadership Wisdom

Leadership – Sticking To Your Guns

Walt Disney needs no introduction. The famous founder of Mickey Mouse and co-founder of Walt Disney Productions was an influential thinker during his time. As a young boy, he developed a love and passion for drawing. The journey never stopped even after the setting up of the Walt Disney amusement park, where all his characters still enchant audience – young and old alike – even to this day.

Walt Disney was a man with high Emotional Intelligence – his strong leadership qualities were very pragmatic because of his understanding of the people around him. He believed that you should never stop dreaming, as it leads to the formation of new ideas and gives you a sense of purpose and direction. Though he suffered huge setbacks in his life, he had the courage to keep going on.

His story of struggle and success teaches us an important leadership lesson – leaders need to have the tenacity to chase a dream or goal. This is what will make a true leader stand apart. This person should be the motivating factor to urge his team on towards the finishing line. The leader should encourage others to make their dreams a reality.

“The key to happiness is having dreams. The key to success is making your dreams come true.” ~Anonymous

Living With Emotional Intelligence – Learning From The Mosquito

An important aspect of Emotional Intelligence is optimism. Here is an amusing story based upon positive thinking that I recently heard. I’m sure that it will help us understand that life becomes more beautiful and exciting when perceived from an optimistic perspective.

This is a story of a mosquito family. Like any other mosquito child of his age, the little mosquito of this particular story had to go to mosquito school. This was where he would learn how to fly and feed himself from the best available resource available to mosquito-kind – the humans.

After its graduation, the little mosquito left home on its first assignment. Its parents were excited and worried at the same time – their little one had grown up, and was about to take its first flight into the big world. The little mosquito calmed them saying that he would definitely return and share stories of his taste of success.

Time passed by. The little mosquito was gone for a while now, and his parents were beginning to get nervous. Just when they thought that all hope was lost, in he flew. He looked very happy, and was jubilantly smiling. His proud and relieved parents asked him, “How did you do it son? We’re so happy that the humans haven’t swatted you!”

To this the little mosquito replied, “Swat me? No way! I think they somehow came to find out that it was my first assignment. They were so happy to see me that they encouraged me throughout – by clapping hands and cheering me on!”

This humorous story brings out an important facet of life through the perspective of the little mosquito. Life is what you make out of it – you can choose to be happy and enjoy the journey and the challenges it brings; or you can choose to be pessimistic and appear downtrodden in your own eyes – seeing every hurdle as a mountain in your path, and ultimately having nothing to look back and be proud of.

We should lead life in an emotionally intelligent way, and ensure that we have something to look back at and be happy that we have done something, rather than wonder why we had not done the right thing when it was demanded of us.

Emotional Intelligence – The Seed You Sow For A Fantastic Life

In this blog post, I would like to help readers understand an important aspect of Emotional Intelligence – life is what you think it to be. Read on…

On May 29th, 1953, Sir Edmund Hillary became the first man along with Sherpa Tenzing Norgay to climb Mount Everest, the highest mountain peak at 29,000 feet. In his book, High Adventure, Hillary mentions that he had to grow into this success: In 1952 he attempted to climb Mount Everest, but failed.

A few weeks later, a group in England asked him to address its members. Hillary walked on stage amidst thunderous applause. The audience was acknowledging an attempt at greatness, but Hillary saw himself as a failure.

He moved away from the microphone and walked to the edge of the platform. He made a fist and pointed at a picture of the Mount Everest and said in a loud voice, “Mount Everest, you beat me the first time, but I’ll beat you the next time because you’ve grown all you are going to grow… but I’m still growing!”

Such extreme achievements have a lot of physical, mental and emotional power involved. If Hillary would have given up, or relaxed after the first attempt, the world would not have known such a great mountaineer today; he is a man known for his sheer determination and grit – and I would like to see him as an individual who sowed the right seed that led to a great achievement.

This is an example of Emotional Intelligence that harbours many facets. Taking the right step is an important beginning that would chart out a better view of the challenges that you are faced with. So by thinking in the right way – optimistically – you pave the way for continued success in your life.

Emotional Intelligence – The Story Of Two Horses

Emotional Intelligence, today’s corporate buzzword, is a concept that is more concrete than abstract. When you open your eyes and start to think, there are a lot of instances, examples and anecdotes that will come to your mind with regards to it.
Here is an excerpt of a short story that I recently read that once again drives home the concept of Emotional Intelligence that is, or should be, at work in our life…

Just up the road from my home is a field, with two horses in it. From a distance, each horse looks like any other horse. But if you get a closer look you will notice something quite interesting…

One of the horses is blind.

His owner has chosen not to have him put down, but has made him a safe and comfortable barn to live in. If you stand nearby and listen, you will hear the sound of a bell. It comes from a smaller horse in the field. Attached to the horse’s halter is a small, copper-colored bell. It lets the blind friend know where the other horse is, so that he can follow.

As you stand and watch these two friends, you’ll see that the horse with the bell is always checking on the blind horse, and that the blind horse will listen for the bell and then slowly walk to where the other horse is, trusting he will not be led astray.

When the horse with the bell returns to the shelter of the barn each evening, he will stop occasionally to look back, making sure that the blind friend isn’t too far behind to hear the bell..

– Author Unknown

The display of empathy and inspiration is common amongst animals as it is in man. Think of your personal and professional life up to date: there are a lot of instances where you don the role of the blind horse and other times when you become the horse with the bell.

The blind horse signifies the times when we needed to be inspired and motivated, just so that we realize and are reminded of our infinite potential and strength. Other times, we become the horse with the bell – that is, the source of inspiration and motivation to guide others so that they can find their way through, and achieve what they are capable of.

In a nutshell, what more can Emotional Intelligence mean, when applied to our lives?

Empathy In Emotional Intelligence

Here is a touching story on Empathy in Emotional Intelligence. It is the story of a little boy who saw things in a perspective that was different from many other young children of his age.

A farmer once painted a sign board advertising that he had puppies to sell. As he was driving the last nail into the board on the edge of his fence, he felt a tug on his overalls. He looked down to see a little boy, his eyes wide with expectancy and excitement.

Mister,” he said, “I want to buy one of your puppies.”

“Well,” said the farmer, “these puppies come from fine parents and cost a good deal of money.”

The boy looked down for a moment. Then reaching deep into his pocket, he pulled out a handful of change and held it up to the farmer. “I’ve got thirty-nine cents. Is that enough to take a look?”

The farmer smiled. “Sure”, he said. And with that he let out a whistle, “Here, Dolly!” he called.

Out from the doghouse and down the ramp ran Dolly followed by four little balls of fur. The little boy pressed his face against the chain link fence. His eyes danced with delight.

As the dogs made their way to the fence, the little boy noticed something else stirring inside the doghouse. Slowly another little ball appeared; this one was noticeably smaller. In a somewhat awkward manner the little pup began hobbling toward the others, doing its best to catch up….

“I want that one,” the little boy said, pointing to the awkward puppy.

The farmer knelt down at the boy’s side and said, “Son, you don’t want that puppy. He will never be able to run and play with you like these other dogs would.”

Upon hearing this, the little boy looked into the eyes of the farmer and stepped back from the fence. He reached down and began rolling up the sleeve of one leg of his trousers. In doing so he revealed a steel brace running down both sides of his leg that was attached to a specially made shoe. Looking back up at the farmer, he said, “You see sir, I don’t run too well myself, and he will need someone who understands him.”

This story of empathy, an important aspect of Emotional Intelligence, should set us thinking. The seemingly trivial act of the young boy was selfless and very understanding. If the story continued, it would have been on the lines of many happy days for the little boy and the puppy.

With a little bit of empathy, it is possible to relate to others, understand and help them out. This adds value to the meaning of life. We get so much in return, happiness being the greatest return.

Emotional Intelligence – Getting Into The Act

I was recently watching the Hollywood movie, Sister Act, (1992) starring Whoopi Goldberg. The movie is about how Deloris (played by Whoopi) impersonates a nun and unwillingly accepts the responsibility of managing the church choir – while she is in hiding under police protection. I would like to talk to you about a particular scene where I was reminded about Emotional Intelligence.

In the movie, Deloris is a lively pop singer. While she is there, she revamps the lifeless and archaic choir group and transforms them into passion-filled, lively singers who effortlessly captivate the audience. Deloris was fully aware that this would not garner the approval of Mother Superior but she did it anyway as she believed, with certainty, that this would be beneficial both for the audience as well as the singers. At the first performance, the Archbishop was overwhelmed by the passion of the singers and the involvement of the audience. Much to everyone’s surprise, the Archbishop praises Deloris for her efforts to bring change and depth into choir worship. Deloris, though taken aback, humbly tells the Archbishop that this whole effort for change was instigated by Mother Superior.

This may sound trivial, but this is a transformational and touching moment in the film. Deloris demonstrated that if we have passion for whatever we do then we will be able handle people and situations effectively. She wisely handled others’ emotions in a way that everyone basked in the glory of success in the end, thereby bringing happiness into the picture.

This is, essentially, what the core foundation of Emotional Intelligence lies upon – the ability to live in the moment. It is the sustained ability to always get into the act, and do what is required to augment group success and individual happiness.

Increasing Emotional Intelligence To Get The Best Out Of Life

Here is a story that helps to demonstrate the concept of Emotional Intelligence:

There was once a dog that unknowingly entered into a room full of mirrors. Since it did not know that it was looking at its own reflection, it started to bark loudly, running from one mirror to another. It was really angry because it thought that there were other dogs challenging him into a fight. The dog relentlessly kept barking. Eventually it died of exhaustion, trying to fight its mirrored ‘enemies’.

What is the learning point in this story?

What could the dog have done to gain from the situation that he was faced with?
If only the dog had wagged his tail once, he would have had all of ‘the others’ wagging their tails in friendship. This sums up emotional intelligence skills in many ways.
If the dog had practiced self regulation – self restraint and self control – it would have been able to think about its situation and acted appropriately.
If the dog was more self-aware, it would have understood that it can make friends with ‘the other dogs’, rather than get aggressive and make foes.
If the dog was positively motivated, it would have been optimistic about its challenge – i.e., ‘the other dogs’ – and hence be driven to make friends by choosing the right goal.
If the dog was empathetic, it would have been able to see ‘the other dogs’ point of view: that the ‘other dogs’ might have been interested in making friends with it.

In many ways, life is like an echo – we get back whatever we put out. So let us make it a point to improve our emotional intelligence skills, so that we can put out optimism and get back the same multifold. In this way, we can get the most out of life and happiness increases, thereby improving quality of life.