How To Improve Soft Skills Of Your Employees

How To Improve Soft Skills Of Your EmployeesSoft Skills training development is currently the most rapidly growing and investing industry for corporate training in India right now. As India grows and begins to make a more global footprint and presence in the world today, companies are fast realizing the need to train their workforce to be relevant to the changing trends of corporate globalization. As a result, soft skill training in India has exploded. But exactly what are soft skills? And how does that actually affect the way we do our work and interact with our colleagues? After all, isn’t all that matters simply our academic credentials and/or work experience? Well, no it’s not that simple and here is why:

Communication Skill

Of all the soft skill topics, this is the most cardinal skill that one needs to have. Eye contact, an attentive posture and non-verbal acknowledgement (affirming nods) go a long ways in communicating that you are paying attention to what is being said. It also attributes a sense of undivided attention that makes for an affluent conversation.

Relational Skill

Developing relational equity with a colleague also goes a long way in honing one’s soft skills. Making sure to get good quality time with one’s peers goes a long ways in developing common ground and foundational trust that can be so crucial to a harmonious working relationship. Having relational equity is also tremendously useful when a conflict arises and a situation is created that requires tact and trouble-shooting skills for a healthy resolve and reconciliation.

Initiative Skill

Whenever possible, it also helps to take the lead on an issue and be the one to spearhead a project or task, or at least be willing to. This displays responsibility but also fosters an image of dependability that is encouraging to the company and peers included. It shows a general care for the greater good and a principled approach to taking ownership of a situation.

With the growing need in this area, there are numerous programs that train on how to develop soft skills. For more information on soft skill training from a company’s perspective, please refer to the following article – Top 5 Most Important Soft Skills Training for Companies

What To Look For In Future Leaders

Leadership never operates in a vacuum. There are always leaders and then there are always leaders in the making. Companies operate and rely heavily on the wisdom, experience and tenacity that leaders bring to the table. And it doesn’t take rocket science to figure out that this trend must continue for the greater good of the company and all its employees. But spotting a candidate that is ‘leadership material’ and than investing and grooming him or her for such a role is easier said than done. This is primarily what Leadership Training are for – to train and equip managers in their respective departments with the right tools to help identify, assess and groom candidates that have the potential to be leaders in order to fill the void that their predecessors will someday leave. So what does this process look like? Here are three key questions that managers must ask themselves before they begin:

What To Look For In Future Leaders

• Does the candidate have the essential competencies to be a leader? In other words, does he have what it takes? It is important that this potential candidate have not only the qualifications or knowledge but also the fundamental understanding of key concepts, facts and dynamics as they exist within the business.

• Does the candidate have the commitment to be a leader? While it may be true that they have great ambition or desire to be a leader, are they prepared to put in the hard work, perseverance and durability to not only survive through tough times but in fact thrive in it? Leaders need to have the ability to ‘weather the storm’ when the going gets tough. This is a foundational aspect of leadership skills training.

• Lastly does the candidate have the character to not only be a good leader but even a better leader? Do they have the principles and values necessary to help them lead their team or company with honesty and integrity? And will this character stay consistent during times of stress or challenge? Character is ultimately the foundation upon which the leader must stand. This is crucial to organizational leadership.

Leadership Programs are constantly in the process of fine-tuning individuals with the skills necessary to identify and develop talent. For more info on how this is done, please refer to the following article:What It Takes To Be A Successful Business Leader

Leadership – Asking the Tough Questions

Leadership – Asking the tough questions

Being a leadership coach I often have the privilege to be in the presence of future leaders. There is one question that I ask in every session, “Who is the leader that you emulate?” I get answers like, Gandhi, Martin Luther King, Nelson Mandela and disappointingly………… Hitler. It happens session after session.


Regardless of how consistently it happens, it still saddens me to think that mankind can see something remarkable in a human like Hitler. It takes me a while to re-center myself but after I do, I ask a simple question, “Are you aware of how Hitler died?” There is a pregnant silence after which they say, “Suicide.”


Leadership is action, not position.” – Donald H. McGannon


After this awareness is created, the participants always reconsider their stance that Hitler is a leader to be emulated. I heave a sigh of relief; there is hope for mankind ………..


Being a leader is about asking the tough questions – it is not about providing the answers but it is about the asking the questions that stimulate thinking. It is about knowing that your opinions go through continuous change as you enhance your awareness and learning through your journey in life.


A leader’s role is to raise people’s aspirations for what they can become and to release their energies so they will try to get there. – David R. Gergen


An Unusual Love Story Provides Lessons on Leadership

Today being Valentine’s Day, we thought we would write about a love story that we do not often hear about – a love shared between a horse and a puppy. This poignant ad by Budweiser won the hearts of people because of its simple message of ‘love knowing no boundaries’.

An orphaned puppy did not allow the boundaries of his world to limit him. A good-looking stallion did not allow the kind of animal and its size to express his feeling of love. Both the puppy and the horse fought till the last, a battle that they felt was worth fighting while others perceived it as a ‘battle that could never be won’. This powerful mindset enabled them to experience the victory, the victory that brought them together, just the way they wanted.

This 60-second ad contained some powerful leadership lessons. Here are 3 that were significant for me:

  • Different is not wrong; different is different

Peter Drucker famously stated that management is doing things right; leadership is doing the right things”. But would accommodating something different mean doing something wrong? Often we immediately reject something that is varied from what we are familiar with. This interferes with our ability to explore unexplored paths, as anything that is new is unfamiliar. Our inability to accept and adjust to differences is usually the major contributing factor to inadequate cross cultural communication skills in organizations.

  • Overcome Challenges

The boundaries created by our challenges in our life often stop us from striving to reach higher levels. Once we realize that for every amazing achievement there ought to be a struggle to start with, we will start looking at challenges differently. It is the struggle in the cocoon that gives the strength in the butterfly’s wings that gives it the ability to soar! Effective  leadership  is the result of good role-modeling.

  • Persevere Until You Succeed

It is easy to give up on something that does not give you results; especially when what you are trying is unconventional. Many a time people have given up on something without realizing that success was just about to manifest. Trying a little bit harder and a little while longer would have got them the success. What would have happened to us if Edison had abandoned the project of the light bulb at the 1000th failure? Programs that challenge the leaders to function outside their comfort zone provide the best training for leaders.

“Anyone can hold the helm when the sea is calm”. —Publilius Syrus. But the essence of leadership lies in accepting the differences, overcoming all odds and persevering till it’s done.

The cross cultural training   program conducted by MMM Training Solutions  focuses on accepting the differences provided by cultural diversity. Since our work environments are global now, our cross cultural business training is an important part of our leadership training program . In life it is not the challenges that are important but it is the attitude that you have towards your challenges determines your destiny