Leaders – How Clean is Your Window?

It was raining very heavily and the little restaurant where I was having dinner was very crowded. All the tables were occupied and some hungry customers were waiting for their turn. Some children were crying as they had to wait and the harassed waiters were hurrying to serve the diners.

Amidst all this confusion there was one waiter called Chandran who was serving everyone with a smile. His communication skills were fairly advanced. He was serving each customer according to their need, carefully listening to each order, checking his understanding and then executing the order. But Chandran’s smile was short lived as very soon there was a huge commotion at one end of the restaurant. One angry diner had flung his plate across the room and was screaming at him.

All eyes turned to that part of the room. It was surprising to see that Chandran was involved in this situation. As a regular diner I had always admired Chandran for his skill at customer service. Always polite and quick to serve the customers, he was indeed very popular with everyone. In fact he had also very recently received the “Employee of the Month” award from his employers. So what was going wrong?

The customer was actually accusing Chandran of physically assaulting his little son. The manager rushed to the spot and, after pacifying the customer, got to the bottom of the issue. Most of the people around also had seen Chandran drag the little boy across the room but what was Chandran’s version?

Then we came to the final truth. Unnoticed by the parents the little boy was playing with a fan that was kept nearby. As Chandran was passing by he noticed that the child was pushing his fingers dangerously close to the fan. Chandran quickly dragged him away from danger. A moment’s delay would have had dire consequences. Instead of thanking him these parents were shouting at him!

The attitude displayed in this situation reminded me of something that I had recently read:

“And so it is with life. What we see when watching others depends on the purity of the window through which we look.” – Author Unknown

When we look through a dirty window the world outside looks dirty and when we clean the window and look through it, the world outside is a beautiful world. The window we look through is really the perception we have of people and situations.

If only those parents could clean their window and look at the situation. Instead of shouting at him they would be thanking him for saving their little boy!

“We see the world not as is but as we are. By improving, refining, and defining who we are, we see the world from the highest, most enlightened perspective”.

– Robin Sharma in Leadership Wisdom

Integrity – The Stronghold of Successful Living

As a Soft Skills Trainer and Executive Coach, I believe that training would be starkly incomplete without touching upon the importance of Integrity in one’s life. It is the foremost value essential to success in all that we undertake. The essence of integrity is beautifully summed up in the quote by Don Galer, “Integrity is what we do, what we say, and what we say we do.” All of us at some point in life would have come across individuals with unswerving integrity, from whom we feel inspired to act according to the code of ethics and conduct. Peter Scotese once said, and I quote, “Integrity is not a 90% thing, not a 95% thing; either you have it or you don’t.” It is better to be known doing right, rather than be known for having done something wrong. Always remember that you judge and rate yourselves by what you are capable of doing and achieving; but the world judges you by what you have already done. So it is a lot better to live an honest life with integrity. For starters, it would be useful to follow a thumb rule: the test of real character lies in what you would do if you would never be found out. Success comes more easily to the person who treads upon the path of righteousness and goodness. It gives a sense of peace and spreads good-will all around. It needs to be inculcated very consciously into one’s life. Whenever you are at crossroads and in doubt about how to proceed in a particular situation, think about the following 3 questions: 1. What do you say? 2. What do you do? 3. What do you say you do? If the answer to these 3 questions are all the same, then you are one giant step closer to the success you are aspiring to achieve.