Soft Skills Training

Post Archive


  • Leadership – Sticking To Your Guns

    Walt Disney needs no introduction. The famous founder of Mickey Mouse and co-founder of Walt Disney Productions was an influential thinker during his time. As a young boy, he developed a love and passion for drawing. The journey never stopped even after the setting up of the Walt Disney amusement park, where all his characters…

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  • Life Changing Customer Service

    Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always.  “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…

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  • Creating Leadership Readiness Through Animated Movies

    Where do the best learning’s take place – in schools? In colleges? At home? At work??  Well the best learning takes place in a movie hall – specially when we watch movies of the animated kind – have you ever noticed how these creatures we call animals so beautifully mirror thoughts, actions, behavior, attitudes and…

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  • Emotional Intelligence Leadership – The Key to Success

    Assuming that Emotional Intelligence is directly linked to leadership, there are three questions that need to be answered:• What is Emotional Intelligence?• Why is it important?• How can Emotional Intelligence Quotient be increased? We looked at the answer to the first question in my previous article titled, What Is Emotional Intelligence? Let us now look at the answer to the second question.…

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  • Leaders – How Clean is Your Window?

    It was raining very heavily and the little restaurant where I was having dinner was very crowded. All the tables were occupied and some hungry customers were waiting for their turn. Some children were crying as they had to wait and the harassed waiters were hurrying to serve the diners. Amidst all this confusion there…

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  • Leading from the Back – Kalaam’s Leadership Experience

    “The idea is that leadership at its most fundamental is about moving people in a certain direction—usually through changing the direction of their thinking and their actions. And the way to do that is not necessarily by charging out front and saying, “Follow me,” but by empowering or pushing others to move forward ahead of…

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  • The ‘Y’ in HAPPYNESS

    In the movie ‘Pursuit of Happyness’ one of the characters wrote the word ‘Happiness’ on the wall but spelt it as ‘Happyness’. When questioned about using Y instead of I, he said that there should be no ‘I’ in Happyness there only should a ‘Y’. It took me a while to get the deeper meaning…

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  • Roger Federer Does It Again

    On 5th July, 2009 Roger Federer recreated magic by the epic win of his sixth Wimbledon Crown and a record 15th Grand Slam Trophy. The 27 year old Swiss is now honoured with the title of being the most successful man in tennis. Federer had been in the news earlier because of the fact that…

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  • The Art Of Listening

    Here is a witty story on an important aspect of communication – effective listening. In a small town, a police officer curbed a speeding motorist. After pulling over to the side, the man began, “Officer, I can explain…” “Quiet!” replied the police officer hastily, “I’m taking you in for speeding within residential limits”. The man protested, “But officer,…

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  • Business Communication: The Reader’s Perspective

    Here is a story that will highlight the importance of clarity in written communication: A blind boy once sat at the side of a busy pavement with a hat placed in front of him. He had a hand-written sign that said: “I am blind. Please help.” Passers-by hardly took notice of the boy and there were…

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