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Leadership – Sticking To Your Guns
Walt Disney needs no introduction. The famous founder of Mickey Mouse and co-founder of Walt Disney Productions was an influential thinker during his time. As a young boy, he developed a love and passion for drawing. The journey never stopped even after the setting up of the Walt Disney amusement park, where all his characters…
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Follow your heart – Courageous Leadership
On December 1, 1955, when a White person got into the bus, Rosa Parks, a 42 year old Black woman refused to give up her seat at the front of the bus and move to the back. Today the action seems simple but not in 1955, when black people were treated like slaves and second…
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Stress – A leadership non-essential
The morning of June 12th 2010 started off uneventfully. I had not seen my dad for over a month and I waited in anticipation as I wanted to share some really exciting things with him. The day was not going fast enough for me. Suddenly the quiet was interrupted by the harsh ring of the…
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Customer Service – Going the extra mile
Our two year old daughter loves the pastries at the newly opened pastry shop. Their pastries were beyond doubt, the best and the customer service was remarkably good; kind service staff, with that endless, beaming smile and the smell of freshly baked bread as soon as you enter the doorway. I’d walk a mile just to taste…
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Life Changing Customer Service
Sandra stood up one more time and pat came the reply… this time louder than before, she was correct as always. “Oh Sandra… Oh Sandra, not again”, I groaned to myself. The trainer in me could not allow this to happen. Sandra was a participant in a customer service training session. She was a very intelligent and extremely confident…
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Creating Leadership Readiness Through Animated Movies
Where do the best learning’s take place – in schools? In colleges? At home? At work?? Well the best learning takes place in a movie hall – specially when we watch movies of the animated kind – have you ever noticed how these creatures we call animals so beautifully mirror thoughts, actions, behavior, attitudes and…
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Thought Leadership
Gautama Buddha, SriSri Ravishankar, BabaRamdev, JKrishnamurti, Paramahansa Yogananda, Maharishi Mahesh Yogi, Osho Rajneesh, Sathya Sai Baba, Srila Prabhupada of ISCKON fame – What common thread binds all of these big names – yes they are all spiritual gurus revered and followed by millions all over the world. Apart from this they have another amazing quality…
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Leadership Development – Should it be about others or about you?
Recently I was running a leadership development program for a group of branch managers of a public sector bank. Repeated requests to turn off or put their cell phones on silent fell on deaf ears. As the session progressed one the issues that quite a few participants voiced was that it was hard to handle…
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Team Building Training for Optimal Corporate Growth
Recently we conducted a corporate training program for a large multi-national company. The topic was team building training for the new joinees. The objective of the program was to get the new comers ready for the disciplined life of a working professional. There were about 200 trainees around the average age of 25. Within the first few…
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Telephone Etiquette in Problem Solving
“You can not solve a problem with the same mind that created it” by Albert Einstein. Two issues that affect the problem solving capabilities of people are that they focus less on problem identification and more on problem solving and they do not think explore the problem from different angles. There is a famous incident quoted by General…