I had no idea what behavioral training was. But let me qualify that statement with a story first. My former colleague had it all – the social status, the education, training, work experience, fantastic resume, high benefits job, etc. It seemed like he was born as royalty, with a silver spoon in his mouth and wired for success. At work he had the Midas touch – every project and assignment he ventured into he was successful at. He was the envy of many at work, including myself. And then one day in a rather strange turn of events he suddenly left the company. And I was asked to take over some of his projects. Over the next few weeks I got to talk to some of his department staff and a very different image of him turned up. His staff claimed he was rude, proud, narcissistic, insensitive and totally oblivious to his fellow peers. People hated being around him and would consider it a fabulous day if they didn’t have to run into him in the hallway. Their testimonies of him were so damning that I was struggling to understand if we were talking about the same person. So while his personal achievements were pretty hot, his interpersonal relationships were stone cold dead! Days after his departure our company began a behavioral skills training program. Now I know what it means!
My former colleague lacked, what is called in the professional world, ‘Soft Skills’. What are soft skills? Lets first address what they are not – they are not your academic or professional qualifications or credentials; that would be called a ‘resume’. Soft skills are those intangible qualities and traits that one possesses in work ethic, communication skills, attitude and emotional intelligence. They are the little facets of one’s personality and character that make them who they are, that are so vital to doing one’s job effectively. Companies today look just as hard into a candidate’s behavioral skills as they do his professional skills.
While a candidate’s weighty CV/resume might get him through the doors of the company, it is ultimately his soft skills that will define what he becomes and determine how long he lasts there. A person with good soft skills is a naturally good leader, excelling in delegation of responsibilities, troubleshooting, conflict resolution and a host of other talents crucially necessary for productivity and efficiency in the workplace. Unfortunately soft skills training are highly undervalued in the business world today. But this scenario is starting to change rapidly with the evolution of professional development training offered my numerous companies. Soft Skills is fast becoming a highly desired aspect for employee profiling and hiring in the corporate world today.
For more information on Soft Skills Training, please refer to the following article – Top 5 Most Important Soft skills training for Companies