Soft Skills Development For Interpersonal Relationships

I had no idea what behavioral training was. But let me qualify that statement with a story first. My former colleague had it all – the social status, the education, training, work experience, fantastic resume, high benefits job, etc. It seemed like he was born as royalty, with a silver spoon in his mouth and wired for success. At work he had the Midas touch – every project and assignment he ventured into he was successful at. He was the envy of many at work, including myself. And then one day in a rather strange turn of events he suddenly left the company. And I was asked to take over some of his projects. Over the next few weeks I got to talk to some of his department staff and a very different image of him turned up. His staff claimed he was rude, proud, narcissistic, insensitive and totally oblivious to his fellow peers. People hated being around him and would consider it a fabulous day if they didn’t have to run into him in the hallway. Their testimonies of him were so damning that I was struggling to understand if we were talking about the same person. So while his personal achievements were pretty hot, his interpersonal relationships were stone cold dead! Days after his departure our company began a behavioral skills training program. Now I know what it means!

Soft Skills Development For Interpersonal Relationships

My former colleague lacked, what is called in the professional world, ‘Soft Skills’. What are soft skills? Lets first address what they are not – they are not your academic or professional qualifications or credentials; that would be called a ‘resume’. Soft skills are those intangible qualities and traits that one possesses in work ethic, communication skills, attitude and emotional intelligence. They are the little facets of one’s personality and character that make them who they are, that are so vital to doing one’s job effectively. Companies today look just as hard into a candidate’s behavioral skills as they do his professional skills.

While a candidate’s weighty CV/resume might get him through the doors of the company, it is ultimately his soft skills that will define what he becomes and determine how long he lasts there. A person with good soft skills is a naturally good leader, excelling in delegation of responsibilities, troubleshooting, conflict resolution and a host of other talents crucially necessary for productivity and efficiency in the workplace. Unfortunately soft skills training are highly undervalued in the business world today. But this scenario is starting to change rapidly with the evolution of professional development training offered my numerous companies. Soft Skills is fast becoming a highly desired aspect for employee profiling and hiring in the corporate world today.

For more information on Soft Skills Training, please refer to the following article – Top 5 Most Important Soft skills training for Companies

Why Communication Skills are the Epitome of Human Progress

Why Communication Skills are the Epitome of Human Progress

Good communication skill does not just mean the ability to be understood, it means more than that. Effective communication skills can help humans convey their emotions that may be hard to discuss.

Since the beginning of time, what has set humans apart from animals has been our cognitive faculties and the depth of our Communication Skill. Like animals we too have the basic senses but we have something extra – self-awareness. And not only do we have self-awareness but we have always been able to communicate that when needed. Modern commercials and advertisements pick up on this subconscious ability and play to its strengths. All one has to do is watch a commercial of Calvin Klein (CK) or Apple. In the CK commercial you will immediately notice that the product itself is almost never shown. Instead they sell you a ‘mood’, ‘attitude’ or a ‘personality’. CK understood intuitively that often what a product makes you feel or think is more powerful than the immediate image of the product itself. The subconscious feeling one gets when watching a CK commercial is not even centered around the product but instead about feeling, ‘adventurous’, ‘sexy’ or ‘dominant’. Similarly Apple commercials rarely drone the watcher with close-ups and technical specs of their products. Instead they show you a montage of clips of how diversely their products touch people’s lives. From a five year old in a classroom to a seventy year old at home, from the medical labs of Harvard to a cottage in rural China, Apple commercials show how their products bring joy to people all over the world. They’re not selling you a product, they’re selling you a ‘life-style’. This is how to communicate effectively!

Even in the corporate world, communication skills are the brain, heart and blood of a company all at the same time. From casting the vision, to formulating a game plan, to planning a methodology all the way to the execution and gauging of the process, it is communication that drives the entire corporate engine. The corporate world is now looking at helping its employees in the process of ‘how to develop communication skills.’ All types of communication skills intuitively take into account the following:

• Clarity of Objective – No one wants to hear a muddled message. Yet most communicators fall into the trap of getting lost in ‘their’ story. Good communicators usually ensure their presentations, conversations and e-mails have single themes. They keep their meetings to the point and ensure that their communication follows Stephen Coveys principle of ‘beginning with the end in mind’.

• Practical Impact – Often in an official presentation, it is assumed that merely presenting the data and numbers will tell the story for itself. But actually, showing how those numbers have real-time effects on the company and consequentially on an employee will have a more personal and powerful effect on the listener.

• Vivid Expression – With the advent of media and graphics in presentations, the effects of decisions made can be shown in a more graphically intuitive manner that gives the listener a sense of realness. For example, showing how the net profit can blow past the previous years’ profits by implementing the current plan of action using graphics and animation can be more effective than just showing the adjusted figures.

Communication Skills Training is an important facet of corporate operations and management.It is the only medium that serves as the nerve center for the healthy exchange of ideas and feedback between the management and employees and even amongst themselves. Even Fortune 500 companies constantly work on improving this facet: Read related article in

For more information on Communication Skills Training, refer to this article: Is Communication Skills A Part of Soft Skills Training

Leadership – Asking the Tough Questions

Leadership – Asking the tough questions

Being a leadership coach I often have the privilege to be in the presence of future leaders. There is one question that I ask in every session, “Who is the leader that you emulate?” I get answers like, Gandhi, Martin Luther King, Nelson Mandela and disappointingly………… Hitler. It happens session after session.


Regardless of how consistently it happens, it still saddens me to think that mankind can see something remarkable in a human like Hitler. It takes me a while to re-center myself but after I do, I ask a simple question, “Are you aware of how Hitler died?” There is a pregnant silence after which they say, “Suicide.”


Leadership is action, not position.” – Donald H. McGannon


After this awareness is created, the participants always reconsider their stance that Hitler is a leader to be emulated. I heave a sigh of relief; there is hope for mankind ………..


Being a leader is about asking the tough questions – it is not about providing the answers but it is about the asking the questions that stimulate thinking. It is about knowing that your opinions go through continuous change as you enhance your awareness and learning through your journey in life.


A leader’s role is to raise people’s aspirations for what they can become and to release their energies so they will try to get there. – David R. Gergen