“Oh the comfort, the inexpressible comfort of feeling safe with a person, having neither to weigh thoughts nor measure words, but pouring them all right out, just as they are — chaff and grain together — certain that a faithful hand will take and sift them, keep what is worth keeping, and with the breath of kindness blow the rest away.”
― Dinah Maria Mulock Craik, A Life for a Life
Often we are asked how soft skills training impact a person’s life. This quote gives me an incredible way to describe it – communication skills helps to ‘pour it all out’ but soft skills training helps you to decipher what is worth keeping and what needs to be blown away. It is the deeper ability to sense what is not being said and to understand the wisdom in what is being said even if it does not agree with your senses. It is the ability to understand that there is a reality that is different from one’s own and that is still real to the other person.
“It’s okay to disagree with the thoughts or opinions expressed by other people. That doesn’t give you the right to deny any sense they might make. Nor does it give you a right to accuse someone of poorly expressing their beliefs just because you don’t like what they are saying. Learn to recognize good writing when you read it, even if it means overcoming your pride and opening your mind beyond what is comfortable.” ― Ashly Lorenzana
Soft skills training helps you to understand that communication is not only about what is being said but it is also about that which is not being expressed. This comes through observing the body language and listening for feelings in the message. This enables you to comprehend both the tangible and the intangible. This is truly what creates effective two-way communication – the only way to develop good communication skills.