Business Communication: Effective Questioning

Here is a well known anecdote that reinstates the importance of effective questioning in verbal communication:

Two young men were walking home after having attended a religious service by a renowned priest. One man said to the other, “I wonder whether it would be alright to smoke while praying.” The other replied, “Why don’t you ask the priest?”

The next day, the first man went up to the priest and asked, “Father, may I smoke while I pray?” The priest replied, “No son, that is disrespectful.”

The young man went back to his friend and recounted what the priest had said.

The second man replied, “I am not surprised. You asked the wrong question. I shall give it a try.”

Saying this, he went up to the priest and asked, “Father, may I pray while I smoke?” The priest replied, “By all means, my son. By all means.”

What is the learning point of this story?

Communication skills consist of effective questioning methods. It is an understood fact that you can elicit the desired response by asking the right questions. This would require a certain amount of tact and presence of mind. With practice, you can get better at asking the right questions. By mastering the art of effective questioning, you would be able to consistently communicate, and hence improve your verbal communication in an effective manner.