Soft Skills Training

Assertiveness is one of the key aspects of effective business communication that results in enhancing interpersonal skills; hence it plays a vital role in our Leadership programs .

What is communication without assertiveness? Assertiveness is defined as the ability to stand up for yourself without being overly rude or aggressive at the same time. Those using assertive behavior confront problems, disagreement, or personal discomforts head-on, and their intent is unmistakable to others. Assertiveness is the way of behavior that makes sure that you get the attention and respect that you deserve from other people.

Our training on assertiveness is proven to significantly increase competence in the areas of assertive communication, influence, and conflict resolution. The focus is on real-life problems and challenges one faces in the workplace. The dramatic results experienced by our participants have led MMM Training Solutions to make this a critical part of all our leadership programs.

Participants will understand how to increase their effectiveness in getting things done while building positive working relationships and avoiding aggressive or submissive behavior patterns.

Below is a list with the areas of emphasis in our Assertive Communication Training

• Understanding what Assertiveness is
• Understanding how it benefits workplace communication
• Acquiring the skills of Assertive Communication
• Using Transactional analysis to communicate assertively
• Dealing with 'Aggressive' and 'Submissive' behavior
• The art of saying 'No'
• The skill of persuasion - a primary skill for successful negotiation